Principal Product Manager – AI Agents for Branch Network Operations

Palo Alto Networks, Inc.; Santa Clara (CA); Sur place; USD 177 000 - 286 000; Plein temps

Résumé du poste

Palo Alto Networks in Santa Clara, CA is hiring a Product Manager to build AI agents that handle day-to-day branch operations—troubleshooting, posture checks, and software upgrade recommendations for NGFW, SASE, and SD-WAN products. This hands-on role includes writing specs, designing UX, talking to customers weekly, and partnering with engineering to ship.

You will own product strategy, help sell it to enterprises and partners, and define safety rules, data handling, and governance for

Qualifications

• 7+ years of product management in networking, security, or IT infrastructure.
• Track record of shipping management, monitoring, or troubleshooting SaaS products.
• Experience building AI/ML or large language model products.
• Experience with AI agents is a strong plus.
• Strong networking basics: TCP/IP, routing, DNS, DHCP, VLANs.
• Understanding of branch security: firewalls, SASE, SD-WAN, identity-based access.
• End-to-end product strategy: market sizing, positioning, pricing, business cases.
• Experience bringing products to market via direct enterprise sales and via partners.
• You write your own specs and build your own prototypes.
• Clear writing and speaking; can explain to engineers, executives, and sales teams.
• Collaborative, takes ownership, comfortable with evolving plans.
• Bachelor’s degree in CS/EE or equivalent experience.

Responsabilités

• Set the product strategy and roadmap for AI agents that run branch operations: troubleshooting, posture checks, configuration health, and software upgrade recommendations.
• Start from the customer’s problem, not the existing workflow. Figure out which tasks admins should never have to do by hand again.
• Talk to network admins, security teams, MSPs, and support engineers to learn how branch problems are found and fixed today, and where it goes wrong.
• Write clear PRDs and user stories. Spell out what each agent does, what data it uses, when it acts on its own, and when it asks a person for approval.
• Design how people work with agents. Build mockups and prototypes yourself, and test them with customers before engineering starts.
• Make sure agents explain their findings and actions so admins can check the work and trust it.
• Define safety rules for agents that make changes on live networks, including approvals, limits, and rollback.
• Track whether it’s working: accuracy, time to fix issues, tickets avoided, upgrade success, and adoption. Use the results to decide what to build next.
• Define packaging and pricing so these features grow revenue and adoption.
• Help sell to large enterprise customers: lead briefings, run design partner programs, and turn early users into references.
• Make the product work for partners and MSPs, including multi-tenant management, delegated access, and a business model they can resell.
• Build sales and partner enablement: demos, playbooks, competitive comparisons, and training.
• Work closely with engineering, AI/ML, design, support, sales, marketing, and channel teams, and with other product teams across NGFW, SASE, and SD-WAN.

Connaissances

Product management

AI/ML experience

Networking fundamentals

Enterprise sales experience

Documentation/writing

Cross-functional collaboration

Bachelor's degree (CS/EE)

Problem solving

Strategic thinking

Customer interaction

Prototyping

Clear communication

Formation

Bachelor's degree in Computer Science, Electrical Engineering, or related field

Description du poste

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Running a branch network day to day is still too manual. When something breaks, IT teams jump between tools, read logs, and run commands one at a time to find the cause. Keeping devices patched and secure takes the same kind of effort.

We want to change that. Palo Alto Networks is hiring a Product Manager to build AI agents that handle day-to-day branch operations: finding and fixing network problems, checking security posture, and recommending software upgrades. This work is part of Strata Cloud Manager and spans our NGFW and SASE products.

This is a hands-on role. You will write the specs, design the user experience, talk to customers every week, and work closely with engineering to ship. You will also own the product strategy and help us sell it, both directly to enterprises and through partners.

What You’ll Do

• Set the product strategy and roadmap for AI agents that run branch operations: troubleshooting, posture checks, configuration health, and software upgrade recommendations.
• Start from the customer’s problem, not the existing workflow. Figure out which tasks admins should never have to do by hand again.
• Talk to network admins, security teams, MSPs, and support engineers to learn how branch problems are found and fixed today, and where it goes wrong.
• Write clear PRDs and user stories. Spell out what each agent does, what data it uses, when it acts on its own, and when it asks a person for approval.
• Design how people work with agents. Build mockups and prototypes yourself, and test them with customers before engineering starts.
• Make sure agents explain their findings and actions so admins can check the work and trust it.
• Define safety rules for agents that make changes on live networks, including approvals, limits, and rollback.
• Track whether it’s working: accuracy, time to fix issues, tickets avoided, upgrade success, and adoption. Use the results to decide what to build next.
• Define packaging and pricing so these features grow revenue and adoption.
• Help sell to large enterprise customers: lead briefings, run design partner programs, and turn early users into references.
• Make the product work for partners and MSPs, including multi-tenant management, delegated access, and a business model they can resell.
• Build sales and partner enablement: demos, playbooks, competitive comparisons, and training.
• Work closely with engineering, AI/ML, design, support, sales, marketing, and channel teams, and with other product teams across NGFW, SASE, and SD-WAN.

Qualifications

What We’re Looking For

• 7+ years of product management experience in networking, network security, or IT infrastructure.
• A track record of shipping management, monitoring, or troubleshooting products. SaaS experience preferred.
• Experience building products that use AI, machine learning, or large language models.
• Experience with AI agents is a strong plus.
• Strong networking basics: TCP/IP, routing, DNS, DHCP, VLANs. You can work through a network problem from the physical layer up to the application.
• Good understanding of branch security: firewalls, SASE, SD-WAN, and identity-based access.
• Experience building product strategy end to end: market sizing, positioning, pricing, and business cases.
• Experience taking products to market through direct enterprise sales and through partners such as resellers, MSPs, and MSSPs.
• You write your own specs and build your own prototypes.
• Clear writing and speaking. You can explain technical ideas to engineers, executives, and sales teams.
• You work well with others, take ownership, and are comfortable when the plan isn't fully defined yet.
• Bachelor's degree in Computer Science, Electrical Engineering, or a related field, or equivalent experience.

Nice to Have

• Experience with wired switching (Spanning Tree, PoE, 802.1X, network segmentation) or enterprise Wi-Fi (RF design, roaming, client onboarding, RADIUS).
• Past work as a network engineer, support engineer, sales engineer, or architect before moving into product.
• Experience with cloud-managed networking or AIOps products.
• Experience building multi-tenant or MSP-ready platforms.
• Familiarity with how AI agents are built: retrieval, tool calling, multi-agent setups, and evaluation.
• Certifications such as CCNP, CCIE, CWNA, or PCNSE.
• Master's degree or MBA.

Travel

Some travel for customer meetings and industry events.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$176,800.00 - $286,000.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes