Senior Plumbing Service Manager & Technician Coach

Wagner Mechanical; Albuquerque (NM); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO

Paid holidays

Life insurance

Disability coverage

Employee Assistance Program

Job summary

Wagner Mechanical in Albuquerque, NM is seeking a Plumbing Service Manager to lead a hands-on residential plumbing service team. You will mentor technicians, guide complex diagnostics, and drive service excellence across field operations.

Join a historic company delivering plumbing, HVAC, and electrical services. You will stay connected to field operations, train staff, and improve technician performance while upholding safety and quality standards.

Qualifications

• 5+ years hands-on residential plumbing service experience.
• Leadership or mentoring experience with technicians.
• Strong knowledge of residential plumbing systems and repair procedures.
• Ability to provide field support and assist with complex jobs.
• Experience with ride-alongs, site evaluations, or technical training.
• Familiarity with service department KPIs (productivity, tickets, revenue).
• Understanding of P&L, gross margin, labor costs.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide hands-on field support and technical guidance to technicians.
• Assist technicians with diagnostics, repairs, and challenging customer situations.
• Conduct field ride-alongs and site visits to evaluate workmanship.
• Serve as a technical resource for plumbing systems and water heaters.
• Ensure safety standards and quality expectations are met.
• Train, coach, and mentor technicians to improve performance.
• Monitor technician productivity, tickets, and revenue KPIs.
• Assist with scheduling, dispatch, and capacity planning.
• Identify opportunities to improve first-time completion rates.
• Support budgeting and financial performance of the service dept.
• Drive profitability through efficiency and service improvements.

Skills

Plumbing expertise

Technical leadership

Mentoring

Customer service

Problem solving

Field support

Tools

ServiceTitan

Job description

Wagner Mechanical in Albuquerque, NM is seeking a Plumbing Service Manager to lead a hands-on residential plumbing service team. You will mentor technicians, guide complex diagnostics, and drive service excellence across field operations.

Join a historic company delivering plumbing, HVAC, and electrical services. You will stay connected to field operations, train staff, and improve technician performance while upholding safety and quality standards.