Senior Platinum Support Account Manager - Enterprise CX

Sprinklr

United States

Remote

USD 74,000 - 124,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Sprinklr is seeking a Platinum Support Account Manager to serve as the main technical contact for its largest enterprise customers. You will collaborate with program managers and executive decision-makers to deliver exceptional support, escalate issues, and coordinate with Sales, Customer Success, Engineering, and Services to optimize platform performance and features.

You will manage complex campaigns, analyze data, run reports, and communicate insights and release updates to clients while

Qualifications

Experience with advertising campaigns, creative contents, and analytics across social platforms.
Strong knowledge of digital marketing and advertising technologies and API development.
Experience with databases (MongoDB, SQL, Elasticsearch).
Understanding of Java, JavaScript, and ability to troubleshoot Java servlet exceptions.

Responsibilities

Serve as the technical voice of the customer and advocate for clients’ needs when escalating product issues.
Monitor total time to resolve for assigned cases and ensure adherence to SLAs.
Be expert on client’s custom implementation and resolve setup issues without engineering intervention.
Meet regularly with customer contacts for case reviews and identify improvement opportunities.
Attend bridge calls for escalated issues and work with engineering for expedited resolution.