Enterprise Platinum Support Manager – Client Advocate

Sprinklr; Colorado; On-site; USD 74,000 - 124,000; Full time

Job summary

Sprinklr is hiring a Platinum Support Account Manager to serve as the primary technical contact for our largest clients. You will collaborate with program managers and executive stakeholders to ensure exceptional support and timely resolution.

As the internal escalation point, you will coordinate with Sales, Customer Success, Engineering and Services to resolve complex issues while maintaining client trust and platform performance. Strong analytics and communication are essential.

Qualifications

• Bachelor's degree or equivalent in a related field or experience.
• 3+ years in enterprise software/account management.
• Experience supporting software/services for enterprise clients.

Responsibilities

• Serve as the technical voice for customers and advocate for client needs.
• Monitor time-to-resolve and ensure SLA adherence.
• Coordinate with Sales, CS, Engineering & Services on escalation resolution.
• Prepare regular customer health and action reports.

Skills

Enterprise account management

Technical troubleshooting

Data analysis

Customer service

Communication skills

Education

Bachelor's degree or equivalent

Tools

MongoDB

SQL

Elasticsearch

GrayLog

Kibana

Grafana

Java

JavaScript

Job description

Sprinklr is hiring a Platinum Support Account Manager to serve as the primary technical contact for our largest clients. You will collaborate with program managers and executive stakeholders to ensure exceptional support and timely resolution.

As the internal escalation point, you will coordinate with Sales, Customer Success, Engineering and Services to resolve complex issues while maintaining client trust and platform performance. Strong analytics and communication are essential.