Senior Platform Observability Engineer

Ww; United States; On-site; USD 200,000 - 215,000; Full time

Job summary

Ww is expanding its Platform Engineering team to design and implement a modern observability stack across hundreds of services. You will architect logging, metrics, and tracing patterns, reduce toil, surface actionable signals, and help turn chaos into clarity.

Reporting to Head of Platform Engineering as an individual contributor, you will set standards, guide incident management, and drive automation. Strong preference for hands-on leadership and bias for action.

Qualifications

• 5+ years in SRE or platform engineering
• Deep expertise in at least one observability domain
• Experience with agent configuration and instrumentation
• Track record of building monitoring/alerting systems
• Comfortable making opinionated architectural decisions with incomplete information
• Strong systems thinking and tradeoff awareness

Responsibilities

• Design and deploy a logging, metrics, and APM stack that scales with the organization
• Establish agent configuration best practices (New Relic, OpenTelemetry, or alternatives)
• Create structured logging patterns and cardinality management strategy
• Implement distributed tracing to understand latency and failure paths across services
• Evaluate and select an incident management platform
• Build alerting policies that surface real signals without noise
• Develop incident triage, escalation, and communication workflows
• Create runbooks and post-incident analysis templates
• Identify manual work in incident response and automate it away
• Build dashboards, alerts, and self-service tools for troubleshooting
• Codify monitoring and alerting as IaC
• Set SRE practices and standards for the organization
• Mentor Platform Engineering team on observability concepts and tooling
• Drive adoption: make it easy for service owners to instrument their code

Skills

SRE experience

Observability domain

Agent configuration

Systems thinking

Architectural decisions

Tools

New Relic

Datadog

OpenTelemetry

Prometheus

ELK

Grafana

Jaeger

Job description

Ww is expanding its Platform Engineering team to design and implement a modern observability stack across hundreds of services. You will architect logging, metrics, and tracing patterns, reduce toil, surface actionable signals, and help turn chaos into clarity.

Reporting to Head of Platform Engineering as an individual contributor, you will set standards, guide incident management, and drive automation. Strong preference for hands-on leadership and bias for action.