Senior Platform Implementation Leader

Rippling; Seattle (WA); On-site; USD 106,000 - 167,000; Full time

Job summary

Rippling is hiring a Sr. Manager, Platform Implementations to lead a 20+ person team across Platform onboarding, including Custom Reports, Workflows, Apps, SOWs, Dashboards, Analytics, and AI-ready capabilities.

You will partner with Sales, Product, Engineering, and Customer Success to refine processes and deliver scalable implementations. The ideal leader has 10+ years in implementation or customer success, excels at building processes, and thrives in ambiguity while scaling teams to meet high

Qualifications

• 10+ years of professional experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization.
• At least 2+ years of experience leading and developing people managers.
• Deep understanding of systems and operations with B2B or B2C products.
• Proven track record in hiring and overseeing distributed teams.
• Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics.
• A data-driven approach to developing, tracking and optimizing performance metrics.
• Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through.
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company.
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly.
• Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small.

Responsibilities

• Own the strategy and execution of Platform implementations from client kickoff through go-live.
• Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues.
• Partner with cross-functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomes.
• Collaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation to account management & customer support.
• Develop, monitor, and manage key performance metrics.
• Hire, mentor, and grow high-performing teams that consistently meet and exceed monthly goals and targets and deliver high-quality implementation services to clients.
• Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations.
• Drive adoption of best practices in project management, change management, and client communication.
• Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and services.

Skills

Leadership

People management

Cross-functional collaboration

Project management

Process improvement

Data-driven decisions

Communication

Job description

Rippling is hiring a Sr. Manager, Platform Implementations to lead a 20+ person team across Platform onboarding, including Custom Reports, Workflows, Apps, SOWs, Dashboards, Analytics, and AI-ready capabilities.

You will partner with Sales, Product, Engineering, and Customer Success to refine processes and deliver scalable implementations. The ideal leader has 10+ years in implementation or customer success, excels at building processes, and thrives in ambiguity while scaling teams to meet high