Senior Platform Engineer - ServiceNow & Automation

New Wave People, Inc.; New York (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

New Wave People, Inc. is seeking a Senior ServiceNow specialist to design, develop, and customize enterprise applications and workflows across ServiceNow and related platforms. You will integrate platform solutions with other enterprise systems, optimize performance, and manage upgrades.

The role requires hands-on experience with ServiceNow modules, Glide scripting, and APIs, plus strong ITIL knowledge and collaboration across teams. Domestic travel may be required in NY-based client projects.

Qualifications

• Bachelor's degree or equivalent with 5+ years of relevant experience.
• Requires at least one certification in the current platform/technical skill.
• Experience with ITSM/ITOM/HRSD/CSM or related ServiceNow modules.

Responsibilities

• Develops scoping and requirements with traceability to the source.
• Builds, configures, and customizes enterprise platform applications and workflows, including core service processes.
• Implements integrations with third-party systems using REST, SOAP, and API-based technologies.
• Designs and optimizes platform-level logic and automation.
• Analyze system performance issues, apply corrective actions, and manage upgrades.
• Stay current with platform releases, emerging features, and best practices.
• Develops test plans and automated tests and frameworks.
• Develops acceptance criteria for requirements and business rules.
• Evaluates user experiences and ensures security, usability, and accessibility requirements.
• Maintains operational documentation and system information.

Skills

Strong ServiceNow Platform Management

Performance Analytics

Glide scripting

ServiceNow APIs

ITIL processes

Version control tools (Git, Jenkins)

Education

Bachelor's degree

Tools

Git

Jenkins

Flow Designer

Studio IDE

Job description

New Wave People, Inc. is seeking a Senior ServiceNow specialist to design, develop, and customize enterprise applications and workflows across ServiceNow and related platforms. You will integrate platform solutions with other enterprise systems, optimize performance, and manage upgrades.

The role requires hands-on experience with ServiceNow modules, Glide scripting, and APIs, plus strong ITIL knowledge and collaboration across teams. Domestic travel may be required in NY-based client projects.