Senior Platform Automation Engineer: Datadog & ServiceNow

HTC Global Services; Madison (WI); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Group health insurance

Paid time off

401(k) matching

Professional development

Wellness programs

Job summary

HTC Global Services is seeking a Senior Platform Automation Engineer to leverage Datadog and ServiceNow within insurance tech. You will map business structures to a robust service catalog, improve data quality, and enable cross-team adoption of shared tooling and standards.

You will build production-grade Python automation for data matching, ETL, and complex joins across heterogeneous data sources, while delivering phased, metrics-driven rollouts across multiple teams.

Qualifications

• Experience mapping insurance tech to a technical service catalog without losing business distinctions.
• Hands-on with Datadog Service Catalog, APM tagging conventions, and monitor configuration.
• Experience with ServiceNow CMDB, including data quality and matching heuristics.
• Ability to drive platform/tooling adoption via incentives and low-friction onboarding.
• Experience running phased, metrics-driven rollouts across multiple teams.
• Strong Python and automation skills for data-matching and ETL pipelines.

Responsibilities

• Map insurance carrier structures to a technical service catalog while preserving business distinctions.
• Work with Datadog Service Catalog, APM tagging conventions, and monitor configuration.
• Work with ServiceNow CMDB data, including cmdb_ci_service and relationship tables.
• Evaluate data quality, matching heuristics, and system data reliability.
• Promote shared tooling/standards across engineering teams via incentives and onboarding.
• Support phased, metrics-driven platform rollouts across multiple teams.
• Build production-grade Python automation for data matching and ETL processes.
• Develop automation involving fuzzy matching, scoring, and joins across sources.

Skills

Insurance domain

Datadog

ServiceNow

Python

Automation

Data quality

ETL

Data matching

Cross-team adoption

Phased rollout

Tools

GitLab CI

Backstage

ServiceNow CMDB

Job description

HTC Global Services is seeking a Senior Platform Automation Engineer to leverage Datadog and ServiceNow within insurance tech. You will map business structures to a robust service catalog, improve data quality, and enable cross-team adoption of shared tooling and standards.

You will build production-grade Python automation for data matching, ETL, and complex joins across heterogeneous data sources, while delivering phased, metrics-driven rollouts across multiple teams.