Senior Physician Support Coordinator

University of Rochester; City of Rochester (NY); On-site; USD 46,000 - 62,000; Full time

Job summary

The University of Rochester in the Rochester area seeks an experienced supervisor to oversee Physician Support staff within the 500708 CVSL RCPG & Cardiac Rehab division. This full-time role coordinates staffing, triage, and clinic operations at our Brighton site (60 Corporate Woods, Brighton, NY 14623).

You will mentor staff, ensure scheduling accuracy, participate in recruiting and performance evaluations, and drive process improvements while maintaining exceptional patient service aligned

Qualifications

• High School diploma and 2 years relevant experience required.
• 1 year leadership experience preferred.
• Experience with scheduling software and electronic medical records preferred.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Oversees and directs Physician Support employees in assigned divisions.
• Directs work and provides guidance on recruiting, hiring, training, and performance decisions.
• Acts as subject matter expert for physician support duties, scheduling guidelines, and clinic management.
• Identifies improvement opportunities and models ICARE values.
• Provides primary preceptor duties for new staff, including training and onboarding.
• Manages staffing plans, time-off requests, and overtime, ensuring timely approvals.

Skills

Customer service

Medical terminology

Education

High School Diploma

Tools

Scheduling software

Electronic medical records

Job description

The University of Rochester in the Rochester area seeks an experienced supervisor to oversee Physician Support staff within the 500708 CVSL RCPG & Cardiac Rehab division. This full-time role coordinates staffing, triage, and clinic operations at our Brighton site (60 Corporate Woods, Brighton, NY 14623).

You will mentor staff, ensure scheduling accuracy, participate in recruiting and performance evaluations, and drive process improvements while maintaining exceptional patient service aligned