Physician Support Coord IV

University of Rochester; Strong (ME); On-site; USD 27,979 - 37,773; Full time

Job summary

An established industry player is seeking a Physician Support Coordinator to lead and enhance the efficiency of physician support teams. This pivotal role involves overseeing staffing plans, providing training, and ensuring high-quality service delivery. The ideal candidate will have a strong background in customer service, medical terminology, and experience with scheduling software. Join a community committed to equity and inclusion, where your contributions will directly impact patient care and team performance. If you are passionate about healthcare and leadership, this opportunity is perfect for you.

Qualifications

• High School diploma with 2 years of relevant experience required.
• 1-year leadership experience preferred, or equivalent education.

Responsibilities

• Oversees and directs Physician Support employees in assigned divisions.
• Coordinates staffing plans and manages daily work for Physician Support team.

Skills

Customer Service Skills

Medical Terminology

Education

High School Diploma

2 years relevant experience

1-year leadership experience

Tools

Surgical/Appointment Scheduling Software

Electronic Medical Records

Job description

Physician Support Coord IV

Apply locations

Strong Memorial Hospital

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R257690

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 910160 OBGYN WEST RIDGE

Work Shift: UR - Day (United States of America)

Range: UR URCB 205 H

Compensation Range: $20.31 - $27.42

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

GENERAL PURPOSE:
Oversees and directs Physician Support employees in their assigned divisions. Assigns and directs work and provides guidance and direction to physician support teams. Provides input and support related to recruiting, hiring, training, goal setting, performance management and promotional decisions. Acts as a subject matter expert related to physician support job duties, divisional scheduling guidelines, and clinic management processes. Consistently and regularly identifying areas of improvement and demonstrate and model ICARE values.

ESSENTIAL FUNCTIONS

• Coordinates and manages staffing plans, assignments, and daily work for assigned Physician Support team to ensure effective and efficient communication and support to Physicians. Implements and monitors procedures to enhance levels of service and quality. Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying processes as necessary. Serves as a resource for answering complex questions or issues related to physician support job duties and assists in problem identification, quantification, and resolution.
• Acts as primary preceptor for new staff, including training, onboarding, and monitoring training/competencies. Provides training on all aspects of physician support roles. Works with cross functional teams to develop and revise division-specific documents and materials such as training material, standard work documents, policies, and procedures. Identifies and communicates opportunities for improvement to increase utilization and/or ease of scheduling to access center manager and practice manager. Acts as subject matter expert and information resource. Attends educational programs for department at direction of supervisor and teaches other staff.
• Performs quality assurance monitoring for activities completed in area of immediate responsibility, including scheduling errors, as well as other areas that affect it, utilizing specific criteria, measures quality, quantity, and timeliness of tasks performed. Prepares related logs and management reports. Communicates accuracy to staff and manager. Works closely with Access Center leadership team to investigate root causes of scheduling errors and improve workflows as needed. Continuously evaluates workflows for improvement opportunities.
• Provides Access Center triage information daily. Acts as primary point person for scheduling triage for assigned divisions and ensures prompt coordination of scheduling triage requests.
• Collaborates with others in the role across divisions/departments to establish implement and monitor adherence to best practices and standards. Participates in recruiting, hiring and promotion decisions. Assists with performance evaluations. Promptly and accurately completes required documentation related to hires, terminations, and other status changes. Monitors staff performance. Counsels staff regarding performance issues. Adjusts staff schedule and duties as necessary using experienced judgment. Manages and approves staff requests for time off and overtime. Oversees time approval.
• Performs duties of physician support as required, particularly for more complex requests. Achieves and maintains proficiency in provision of excellent customer service, accuracy and efficiency of work. Coordinates urgent and emergent clinic tasks, such as scheduling urgent surgeries, paperwork, cancellations, etc.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 2 years relevant experience required
• 1-year leadership experience preferred
• Or equivalent combination of education and experience
• Experiences with surgical/appointment scheduling software and electronic medical records preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated customer service skills required
• Medical Terminology preferred

EOE Minorities / Females / Protected Veterans / Disabled:

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.