Clinical Practice Operations Manager

University of Rochester; New York (NY); On-site; USD 36,000 - 49,000; Full time

Job summary

The University of Rochester is seeking a full-time Operations Manager for the Strong Ties Community Support Program in Brighton, NY. You will lead the team, supervise six clerical staff, and manage master scheduling and performance reporting using eRecord systems.

The role focuses on improving patient access, service quality, and operational efficiency. Responsibilities include coordinating clinical schedules, maintaining front-office functions, and ensuring alignment with university policies

Qualifications

• Associate degree with coursework in business or health care admin and 2+ years of healthcare management.
• Bachelor's degree preferred or equivalent combination of education and experience.
• Experience with EMR systems and staff scheduling essential.

Responsibilities

• Lead the Strong Ties Community Support Program, coordinating daily operations and staff.
• Manage scheduling, annual goals, and performance reporting to clinicians and leadership.
• Oversee front-office operations, patient flow, and registration accuracy.
• Produce monthly reports, monitor service quality, and ensure HIPAA compliance.

Skills

EMR skills

Data analysis

Scheduling

Staff supervision

Communication

Education

Associate's degree in business or health care admin

2+ years healthcare management

Bachelor's degree preferred

Tools

UKG

MAS Transportation

eRecord

Job description

The University of Rochester is seeking a full-time Operations Manager for the Strong Ties Community Support Program in Brighton, NY. You will lead the team, supervise six clerical staff, and manage master scheduling and performance reporting using eRecord systems.

The role focuses on improving patient access, service quality, and operational efficiency. Responsibilities include coordinating clinical schedules, maintaining front-office functions, and ensuring alignment with university policies