Senior Pharmacy Technician - Certified - Specialty

MaineHealth; Westbrook (ME); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Hybrid option

Paid parental leave

Student loan assistance

Professional development

Well-being resources

Job summary

MaineHealth's Maine Medical Center in Maine is seeking a motivated Senior Pharmacy Technician to join our fast-paced outpatient pharmacy team. You will provide a full suite of medication management services, answering calls and coordinating care for patients, including specialty medications, in a call-center setting.

The role offers a hybrid model after a 6-month probation period, with a daytime schedule, and opportunities for professional development. A sign-on bonus up to $3,000 is available.

Qualifications

• High school diploma or equivalent.
• Current or eligible for state Pharmacy Technician license.
• PTCB CPhT or NHA ExCPT certification required.
• At least 1 year of licensed pharmacy technician experience.

Responsibilities

• Deliver medication management services via phone and virtual channels.
• Collaborate with clinic teams to coordinate care.
• Educate patients about pharmacy services and specialty options.
• Monitor adherence, manage refills, and resolve insurance issues.
• Maintain documentation and contribute to process improvements.
• Communicate effectively with care teams and fulfillment staff.

Skills

Interpersonal communication

Organizational skills

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

PTCB CPhT certification

NHA ExCPT certification

Tools

Microsoft Office

Job description

Description

Maine Medical Center

Professional - Clinical

Req #: 82956

For a limited time, Maine Medical Center is offering up to $3,000 Sign on bonus for all eligible Pharmacy Technicians!

oEligible candidates are hired (offer accepted) into a Full or Part time Pharmacy Technician position. Bonus amount prorated for Part time hires, per diem hires are ineligible.

oCurrent MaineHealth member employees are ineligible; former MaineHealth Members are ineligible until greater than 6 months separation from employment.

Summary

At MaineHealth, we are dedicated to delivering exceptional patient care and making our communities the healthiest in America. We are seeking a motivated and experiencedSenior Pharmacy Technicianto join our dynamic team in providing comprehensive pharmacy management services. We offer an exciting opportunity to work in a fast-paced, patient care-centered environment with a focus on high-quality care and service excellence. Specialty experience is not mandatory and will be part of a 6-week training module.

Specialty Pharmacy Technicians at MaineHealth work within a call center performing core functions of the closed-door outpatient pharmacy: providing customer service by answering phone requests, triaging calls to the appropriate team, and coordinating care for patients taking specialty medications.

Why Join Us?

• Impactful Work:Contribute to the well-being of patients and make a tangible difference in their lives.
• Engaging environment:All employees enjoy team building opportunities through our Engagement Committee and have ample opportunity to participate in both social activities and professional growth
• Work Space: Technicians will have a dedicated cubicle, equipped with a dual monitor, headset and camera. Off-street parking, a bright break room, mini mart for snacks and beverages.
• Flexibility:opportunity to engage in a hybrid model after the probationary 6-month period after hire
• Work-Life Balance:Work hours are M-F 8-4:30pm, and our pharmacy is closed on the four major holidays: Christmas Day, New Years Day, Independence Day and Thanksgiving Day.
• Collaborative Environment:Work with a supportive and close-knit team dedicated to excellence.
• Growth Opportunities:Pharmacy Technician Career Pathway. Reimbursement for pharmacy technician national certification (PTCB) as well as opportunities for education and professional certifications. Continuous learning within the job (patient workload split into teams ranging through cystic fibrosis, cardiology, oncology, transplant, virology- HIV, Hep B/C, rheumatology, dermatology, gastroenterology and neurology).

Key Responsibilities

• Patient Care:Deliver exceptional care by providing a full suite of custom medication management services. Engage with patients over the phone and virtually to support their medication needs.
• Clinic Integration:Collaborate effectively with clinic teams, including doctors, nurses, and other staff, to ensure seamless integration and coordination of care.
• Education & Support:Educate patients about our pharmacy services and how they enhance their overall care. Encourage utilization of specialty pharmacy services.
• Medication Management:Monitor medication adherence, perform outbound therapy/medication adherence check-ups, and manage refill prescriptions. Address and resolve insurance-related issues, including prior authorizations and financial assistance.
• Administrative Duties:Maintain accurate documentation, manage data using database applications, and participate in process improvement initiatives to enhance operational efficiency.
• Communication:Provide timely and effective communication with the clinical care team members as well as fulfillment staff and handle inbound inquiries professionally.
• Process Development:Contribute to the development of new processes to improve patient care and operational workflows, under the oversight of the Workflow Committee
• Confidentiality:Ensure patient information is kept confidential and protected.
• Skills: Strong interpersonal communication, organizational skills, attention to detail. Proficiency in Microsoft Office (Excel, Word, Outlook) encouraged. Ability to quickly learn new software and extract relevant information.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education:High school diploma or equivalent required.
• License/Certifications:Current or eligible for applicable state(s) license as a Pharmacy Technician. Pharmacy Technician Certification Board (PTCB) CPhT certification or National Healthcareer Association (NHA) ExCPT certification required.
• Experience:One year ofexperience as a licensed pharmacy technician.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $21.97to $29.28 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [e-mail].

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.