Pharmacy Technician II - Speciality

MaineHealth; Westbrook (ME); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Job summary

MaineHealth's Maine Medical Center is seeking a Pharmacy Technician to join our outpatient pharmacy call-center team. You'll perform core technician tasks, route patient inquiries, and support medication management in a fast-paced, patient-centered environment.

The role offers a hybrid work option after a six-month introductory period, with regular M-F hours and paid training. Certification support and career growth are available.

Qualifications

• Education: High School Diploma or GED required.
• Experience: healthcare field preferred; 1 year for Technician Level II.
• Licensure: Licensed Pharmacy Technician in Maine or eligible per Board requirements.
• KSAs: strong interpersonal communication, detail orientation, and organizational skills.
• Software: proficiency with Microsoft Office encouraged.

Responsibilities

• Deliver exceptional patient care through a full suite of medication management services.
• Collaborate with clinic teams to ensure coordinated care.
• Educate patients about pharmacy services and promote specialty services.
• Monitor medication adherence and handle insurance-related issues.
• Maintain documentation and support process improvements.
• Communicate effectively with care teams and fulfillment staff.
• Contribute to new processes to improve patient care workflows.
• Maintain patient confidentiality.

Skills

Interpersonal communication

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

MS Office

Job description

Maine Medical Center

Professional - Clinical
Req #: 89536

At MaineHealth, we are dedicated to delivering exceptional patient care and making our communities the healthiest in America. We are currently seeking a motivated individual to join our dynamic team in providing comprehensive pharmacy management services. This role offers an exciting opportunity to work and learn in a fast-paced, patient-care-centered environment with a focus on high-quality care and service excellence. Triage Technicians (Technician Level I and Level II depending on previous experience) at MaineHealth work within a call center performing core functions routing patients to the correct teams within the outpatient pharmacy.

Why Join Us?

• -Impactful Work:Contribute to the well-being of patients and make a tangible difference in their lives.
• -Engaging environment:All employees enjoy team building opportunities through our Engagement Committee and have ample opportunity to participate in both social activities and professional growth
• - Work Space: Technicians will have a dedicated cubicle, equipped with a dual monitor, headset, and camera, in a well-lit bright building, amongst colleagues to lean on for support. Our building boasts plenty of off-street parking, a bright break room, mini mart for snacks and beverages.
• -Flexibility:opportunity for hybrid workspace after introductory 6 month period, and competency in core technician tasks.
• - Work-Life Balance:Work hours are M-F 8-4:30pm, and our pharmacy is also closed on the four major holidays: Christmas Day, New Years Day, Independence Day and Thanksgiving Day.
• -Collaborative Environment:Work with a supportive and close-knit team dedicated to excellence.
• -Growth Opportunities:Technician career track for promotion from Technician I or II to Advanced Pharmacy Technician-Certified. Reimbursement for pharmacy technician national certification (PTCB) as well as opportunities for other education and professional certifications. Engage in continuous learning within the job role (patient workload for technicians of all levels split into teams that provide care for disease states ranging from cystic fibrosis, cardiology, oncology, transplant, virology- HIV, Hep B/C, rheumatology, dermatology, gastroenterology and to neurology).

Key Responsibilities:

• -Patient Care:Deliver exceptional care by providing a full suite of custom medication management services. Engage with patients over the phone and virtually, to support their medication needs.
• -Clinic Integration:Collaborate effectively with clinic teams, including doctors, nurses, and other staff, to ensure seamless integration and coordination of care.
• - Education & Support:Educate patients about our pharmacy services and how they enhance their overall care. Encourage utilization of specialty pharmacy services.
• - Medication Management:Monitor medication adherence, perform outbound therapy/medication adherence check-ups, and manage refill prescriptions. Address and resolve insurance-related issues, including prior authorizations and financial assistance.
• - Administrative Duties:Maintain accurate documentation, manage data using database applications, and participate in process improvement initiatives to enhance operational efficiency.
• - Communication:Provide timely and effective communication with the clinical care team members and fulfillment staff and handle inbound inquiries professionally.
• - Process Development:Contribute to the development of new processes to improve patient care and operational workflows, under the oversight of the Workflow Committee
• - Confidentiality:Ensure patient information is kept confidential and protected.

Qualifications:

• - Education:High School Diploma or GED required.
• - Experience: healthcare (1 year minimum for Technician Level II), communications or customer service background preferred
• -Licensure/Certification: Currently eligible or licensed as a pharmacy technician in the State of Maine consistent with the current Board of Pharmacy requirements. Payment for licensing may be reimbursed by the department.
• - Skills: Strong interpersonal communication, organizational skills, attention to detail. Proficiency in Microsoft Office (Excel, Word, Outlook) encouraged. Ability to quickly learn new software and extract relevant information.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education:High school diploma or equivalent required.
2. License/Certifications:Current or eligible for applicable state(s) license as a Pharmacy Technician. Pharmacy Technician Certification Board (PTCB) CPhT certification or National Healthcareer Association (NHA) ExCPT certification required.
3. Experience:One year ofexperience as a licensed pharmacy technician.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $21.97to $29.28 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute:Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.