Senior Pharma Social Account Leader

Substance Global; United States; On-site; USD 120,000 - 190,000; Full time

Job summary

Substance Global seeks a senior social-accounts lead to drive day-to-day delivery and senior relationships for a pharma-focused Business Unit. You will lead visually impactful social content, partner with Group Account Director, and work with Strategy, Creative, Insights and Paid teams across global markets.

The ideal candidate has 5+ years in pharma/healthcare account management, strong senior stakeholder skills, and a track record of growing accounts and managing budgets.

Qualifications

• 5+ years of social-first account management in pharma/healthcare.
• Experience leading senior-level meetings and presenting strategic recommendations.
• Proven track record growing accounts and expanding services.
• Ability to lead integrated teams across strategy, social, creative, paid media and insights.
• Strong written and verbal communication with brand teams and partners.
• Experience in proposal writing, scoping, pitching and cost/funding discussions.
• Ability to manage multiple projects, deadlines and budgets.

Responsibilities

• Own day-to-day senior relationships across allocated accounts.
• Deliver work aligned with brand strategies, objectives and scope.
• Lead meetings, strategic discussions and project communications.
• Identify stakeholder needs early and strengthen long-term relationships.
• Own health and commercial performance including budgets and resourcing.
• Identify opportunities for organic growth and additional services.
• Set priorities, lead workflows and delegate to Account Managers.
• Provide direction and feedback for team progression.
• Collaborate with Group Account Director on strategy, forecasting and growth.
• Work with Strategy, Creative, Social, Insights and Paid teams for integrated output.
• Challenge briefs to ensure the team solves the right problem.
• Oversee insights deliverables, paid campaigns and wider social activity.
• Escalate issues and maintain confidence in the team.
• Stay current on healthcare, pharma trends and competitor activity.
• Contribute to new-business opportunities, costing and pitches.
• Raise Substance profile within pharma through thought leadership and networking.

Skills

Social-first account management

Pharma/Healthcare familiarity

Senior stakeholder relationships

Cross-functional leadership

Proposal writing & scoping

Budget management

Social platforms knowledge

AI & digital technologies interest

Strategic thinking

Business development

Job description

Substance Global seeks a senior social-accounts lead to drive day-to-day delivery and senior relationships for a pharma-focused Business Unit. You will lead visually impactful social content, partner with Group Account Director, and work with Strategy, Creative, Insights and Paid teams across global markets.

The ideal candidate has 5+ years in pharma/healthcare account management, strong senior stakeholder skills, and a track record of growing accounts and managing budgets.