Senior Pharma Cold-Chain Logistics Operations Leader

Kuehne Nagel; Memphis (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Kuehne+Nagel in Memphis seeks a Senior Operations Manager to support the Site GM with GXP compliance, regulatory submissions, training, and KPI monitoring. Flexibility to cover multiple shifts, including some nights and weekends, is required in a Pharma/Cold Chain environment.

Lead teams of 50+ staff, optimize warehousing operations, and liaise with customers to align requirements with capabilities while maintaining safety and quality standards.

Qualifications

• 5+ years of experience in Contract Logistics, 3PL, Distribution Center, Pharma, or Cold Chain warehouse operations.
• 5+ years of leadership experience in a high-volume, fast-paced warehouse or distribution center environment, including managing teams of 50+ employees.
• 5+ years of experience managing customer relationships and delivering high levels of customer satisfaction.
• Proven experience in pharmaceutical, healthcare, medical device, or other regulated environments, with knowledge of GxP, ISO, Lean, Six Sigma, and quality systems.
• Strong knowledge of warehouse operations, including WMS systems, material handling equipment (MHE), inventory management, and automated warehouse environments.
• Advanced analytical, problem-solving, and organizational skills, with proficiency in Microsoft Office Suite, including advanced Excel.
• Excellent communication and leadership skills, with the ability to manage multiple priorities, work effectively under pressure, and support various shifts as business needs require.

Responsibilities

• Provide day-to-day leadership, direction, and support to managers, supervisors, and warehouse associates to ensure operational excellence.
• Manage employee staffing, labor planning, work schedules, and attendance through UKG Workforce Management.
• Develop, validate, and oversee associate training programs in accordance with SOPs, including conducting observations and coaching as needed.
• Monitor, analyze, and report operational KPIs through monthly dashboard reviews, while leading Business Review Meetings (BRMs) and Quarterly Business Reviews (QBRs) with customers and stakeholders.
• Identify and implement process improvements and cost-saving initiatives through data analysis, problem-solving, and continuous improvement activities.
• Serve as the primary liaison between customers and Kuehne+Nagel, building strong relationships and aligning customer requirements with operational capabilities.
• Ensure compliance with company policies, safety standards, FDA regulations, and pharmaceutical/healthcare quality requirements while supporting customer satisfaction and business growth.

Skills

Leadership

Contract Logistics

Customer Relationships

GxP & ISO

WMS & MHE

Analytics & Excel

Communication

Shift Flexibility

Job description

Kuehne+Nagel in Memphis seeks a Senior Operations Manager to support the Site GM with GXP compliance, regulatory submissions, training, and KPI monitoring. Flexibility to cover multiple shifts, including some nights and weekends, is required in a Pharma/Cold Chain environment.

Lead teams of 50+ staff, optimize warehousing operations, and liaise with customers to align requirements with capabilities while maintaining safety and quality standards.