Senior Pet Care Sales Lead

Petco; Bel Air (AL); On-site; USD 18,000 - 30,000; Full time

Job summary

Petco is seeking a Senior Sales Associate to deliver exceptional experiences for pets and pet parents on the sales floor. You’ll mentor newer associates, support store operations, and provide knowledgeable, compassionate service rooted in a passion for pets.

You will promote customer satisfaction, assist with product selections, and help drive store performance while upholding safety and care standards for animals in our Pet Care Center environment.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Promote pet health and safety per policy.
• Share pet care knowledge to help customers.
• Support a safe, clean, welcoming environment.
• Greet customers and deliver friendly service.
• Lead by example with selling behaviors.
• Mentor and support new associates.
• Assist customers with product selection and purchases.
• Handle receipts, returns, and exchanges accurately.
• Assist with merchandising, inventory, restocking.
• Support store leadership with tasks and projects.

Skills

Retail experience

Customer service

Communication

Multitasking

Job description

Petco is seeking a Senior Sales Associate to deliver exceptional experiences for pets and pet parents on the sales floor. You’ll mentor newer associates, support store operations, and provide knowledgeable, compassionate service rooted in a passion for pets.

You will promote customer satisfaction, assist with product selections, and help drive store performance while upholding safety and care standards for animals in our Pet Care Center environment.