Senior Personal Banking & Solutions Advisor

Bank of America; Charlotte (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Bank of America in Charlotte is seeking a client-focused professional to uncover personal banking needs for individuals and small businesses, offering tailored solutions and connecting clients to specialists. The role balances in-branch service with proactive client engagement and follow-up to deepen relationships.

You will help educate clients on banking products, manage risk, and coordinate with partners to deliver consumer and small business solutions while adhering to regulatory

Qualifications

• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment
• Strong written and verbal communications skills
• Ability to learn and adapt to new information, technology platforms, and changing circumstances
• Willingness to work weekends and/or extended hours, including being scheduled at any financial center location within a reasonable distance

Responsibilities

• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Introduces and fulfills banking products (checking & savings accounts, credit cards, CDs, IRAs, loans)
• Identifies client needs for licensed sales functions and refer to partners (Merrill, Lending, & Small Business)
• Quotes rates, terms and programs for banking solutions
• Manages risk in every business, product and service transaction leveraging available tools
• Leverages expertise from prior role by interacting with clients with an increased complexity of financial needs
• Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies
• Assists, educates, and trains clients on conducting simple transactions through self-service technologies
• Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy
• Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping
• Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements

Skills

Active Listening

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Associate’s Degree or Bachelor’s Degree in business, finance or a related field

Job description

Bank of America in Charlotte is seeking a client-focused professional to uncover personal banking needs for individuals and small businesses, offering tailored solutions and connecting clients to specialists. The role balances in-branch service with proactive client engagement and follow-up to deepen relationships.

You will help educate clients on banking products, manage risk, and coordinate with partners to deliver consumer and small business solutions while adhering to regulatory