Senior Personal Banker – Relationship Growth & Service

Provident Bank; Fredon Township (NJ); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

PTO

Health insurance

401(k) plan

Tuition assistance

Employee assistance program

Job summary

Provident Bank in New Jersey is seeking a Senior Personal Banker to deliver excellent customer service, perform needs-based assessments, open accounts, and cross-sell products. You will manage a book of business focused on retention and relationship growth while coordinating with lending, investment, and treasury partners.

You will handle transactions, assist customers with digital tools, and help maintain branch operations under supervision.

Qualifications

• High school diploma or GED is required.
• Minimum 6 months providing sales/service to customers in a retail environment.
• Strong interpersonal skills, including listening, written and verbal communication.
• Ability to work a flexible schedule based upon the needs of the business.
• Demonstrates positive and professional demeanor with all customers and co-workers.
• Strong math and analytical skills.
• Ability to handle escalated matters and problem solve for resolution.
• Understand and adhere to safety and security practices.
• Demonstrate and apply good relationship building skills.
• Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities.
• Strong customer service and advocacy skills.
• Strong organizational and time management skills.
• Strong PC skills. Ability to quickly learn various computer programs, including Microsoft Office.
• Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

Responsibilities

• Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers.
• Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services.
• Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships.
• Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.
• Identify opportunities with customers and prospective customers through lobby management.
• Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
• Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards.
• Responsible for sales and service.
• Execute expectations for a positive customer service experience.
• Ensures operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations.
• Leverages lobby management as a tool for controlling and mitigating risk.
• Establishes customer identity according to guidelines and adheres to all other compliance procedures.
• Assists branch management with branch operations as needed.
• Opening, closing, and supervising the servicing of the branch in the absence of branch management.
• Assists Personal Bankers with more complex and escalated customer questions and inquiries, including providing supervisor overrides when needed.
• Performs transactions including but not limited to: check cashing, withdrawals, deposits and loan payments.
• Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
• Assists in training other branch employees.
• Provide support to the contact center when there are high call volumes.
• Handle customer inquiries by telephone.
• Provides access to safe deposit boxes.

Skills

Interpersonal skills

Listening

Written communication

Verbal communication

Flexible schedule

Customer service

Math and analytical

Problem solving

Relationship building

Microsoft Office

Mortgage licensing (NMLS)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Provident Bank in New Jersey is seeking a Senior Personal Banker to deliver excellent customer service, perform needs-based assessments, open accounts, and cross-sell products. You will manage a book of business focused on retention and relationship growth while coordinating with lending, investment, and treasury partners.

You will handle transactions, assist customers with digital tools, and help maintain branch operations under supervision.