Senior Personal Banker - North Little Rock, AR

First Convenience Bank; North Little Rock (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

First Convenience Bank in North Little Rock, AR is seeking a Senior Personal Banker. This role focuses on delivering exceptional customer service, handling cash in a fast-paced environment, and guiding customers toward suitable bank products and services.

The position requires a flexible schedule, the ability to work evenings and weekends, and successful completion of the FNBT Step Program for internal employees. Strong teamwork and background checks are essential for ongoing success.

Qualifications

• Minimum 18 years old
• High school diploma or equivalent
• 6 months of cash handling/retail experience
• Completion of FNBT Step Program for internal employees
• Ability to work in a team environment
• Flexible schedule including evenings, weekends and holidays
• Must pass background investigation

Responsibilities

• Provide exceptional customer service with cash handling in a high-volume sales environment
• Follow bank policies under supervision
• Evaluate customer relationships to offer bank products and services
• Aim for monthly new account production as directed by management
• Engage in in-store prospecting within the sales environment
• Process deposits and cash transactions accurately and balance daily operations
• Receive cash and checks, verify amounts, and detect counterfeit items
• Enter transactions into the computer and issue receipts
• Cross-sell bank services and products
• Serve a diverse customer base including Spanish speakers
• Maintain regular and punctual attendance
• Perform additional tasks as requested by supervisors

Skills

Cash handling

Customer service

Teamwork

Bilingual (Spanish)

Flexible schedule

Background check clearance

Education

High school diploma or equivalent

Job description

Senior Personal Banker

#382-30842

Location

North Little Rock, Arkansas, United States

Location Address

4450 E. McCain Blvd.

Position Type

Full Time

Requirements

• At least 18 years of age


• High school diploma, high school equivalency or currently attending high school


• Six months of accountable cash handling/transaction management in a retail or customer service environment


• Successful completion of the FNBT Step Program for internal employees


• Must be able to get along with co-workers and work effectively in a team environment.


• Must be able to work a flexible schedule including evenings, weekends, and holidays.


• Must successfully pass background investigation according to company policy

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Follow the established policies in accordance with the bank and the supervisor s direction


• Evaluate customer relationships, new and existing account holders, to offer bank products and services


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Regular and predictable attendance and punctuality


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time.


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs

FNBT is an equal opportunity employer.