Personal Banker - Springdale, AR

First Convenience Bank; Springdale (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

First Convenience Bank in Springdale, AR is seeking a front-line associate to deliver exceptional customer service while handling cash in a high-volume environment.

The role involves evaluating customer needs, recommending banking products, and maintaining accuracy in daily transactions, with opportunities to assist in new account openings. A flexible schedule is required, and experience in retail or customer service is preferred.

Qualifications

• Must be at least 18 years old.
• Six months of work experience in a retail or customer service environment preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation per company policy.
• Able to get along with coworkers and work in a team environment.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisor directions.
• Contribute to monthly new account production as assigned by management.
• Participate in an active sales environment, including in-store prospecting.
• Process deposits and payouts accurately and balance daily operations.
• Receive cash and checks for deposits, verify amounts and endorsements.
• Guard against counterfeit currency and IDs.
• Enter transactions into computer, issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Operate Western Union wires and cash advances.
• Cross-sell bank services and products.
• Serve a diverse customer base, including Spanish speakers.
• Perform tasks as requested by supervisors related to bank operations.
• Maintain regular and punctual attendance and accountability.

Skills

Customer service

Teamwork

Education

High school diploma or equivalent or currently in high school

Job description

Qualifications

• At least 18 years of age


• High school diploma, high school equivalency or currently attending high school


• Six months of work experience in a retail or customer service environment preferred


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality


• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.