Senior Personal Banker: Growth & Relationship Leader

Provident Bank; Boonton (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Health and Wellness benefits

401(k) Retirement Plan

Disability Insurance

Employee Assistance Program

Basic Life Insurance

Tuition Disbursement & Loan Repayment

Job summary

You will handle transactions, provide exceptional service, and assist in branch operations. The role requires strong customer service skills, a flexible schedule, and the potential to obtain Life and Health licensing.

Qualifications

• High school diploma or GED required.
• Minimum 6 months retail sales/service experience.
• Strong interpersonal and communication skills.
• Ability to work a flexible schedule based on business needs.
• Demonstrates professional demeanor with customers and coworkers.
• Strong math and analytical skills.
• Ability to handle escalated matters and solve problems.
• Understand and adhere to safety and security practices.
• Ability to build relationships with customers through consultative conversations.
• Strong customer service and advocacy skills.
• Proficient in learning computer programs, including Microsoft Office.

Responsibilities

• Meet sales referrals and cross-sell to satisfy customer needs.
• Promote bank products and refer inquiries to appropriate partners.
• Refer customers to branch leadership for commercial products.
• Deliver exceptional customer service and relationship building.
• Manage a book of business with focus on retention and growth.

Skills

Sales & Service

Customer relationships

Communication skills

Flexible schedule

Problem solving

Microsoft Office

Team player

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

NMLS mortgage license registration (requires later)

Job description

You will handle transactions, provide exceptional service, and assist in branch operations. The role requires strong customer service skills, a flexible schedule, and the potential to obtain Life and Health licensing.