Senior Permit Technician

City of Mountain View (CA); Mountain View (CA); On-site; USD 106,000 - 129,000; Full time

Job summary

The City of Mountain View is seeking a Senior Permit Technician to join our Permit Center. You will perform complex plan checks, review development applications for compliance with codes and city policies, and manage permit workflows from submission to construction completion.

You will lead permit programs, coordinate meetings with staff and applicants, mentor junior staff, and resolve review issues while delivering clear guidance to customers and partners in the community.

Qualifications

• Equivalent to the completion of twelfth grade.
• College-level courses in construction management or building inspection techniques.
• Two years of permit technician experience.
• Possession of, or ability to obtain, a valid California Driver License.
• ICC certification as permit technician or building plans examiner.

Responsibilities

• Perform complex plan checking duties and review development applications for completeness and for conformance to building codes, City requirements, and other policies.
• Exercise strong project management skills to oversee, track and advance permit applications from submittal through completion of construction.
• Be a lead on certain permit programs and coordinate meetings with City staff and applicants.
• Effectively communicate code or permit requirements to a variety of audiences.
• Coordinate meetings between City staff, contractors, and applicant development teams.
• Act as a mentor and provide technical direction on permits and processes to Permit Technicians or other staff.
• Resolve permit review complications, complaints and customer service issues.

Skills

Communication skills

Project management

Customer service

Team collaboration

Education

High school diploma

College-level courses in construction management

Building inspection techniques

Job description

At The City of Mountain View, we are looking for someone who is ready to empower our community with clear guidance and trusted expertise, understands where customer service meets technical knowledge and a partner in building clarity, compliance and community. Come join us!

We’re looking for a highly motivated, customer service-oriented professional to fill a Senior Permit Technician position. The ideal candidate brings outstanding customer service skills and enjoys working on development permits. In this role, you will join a fast-paced, dynamic team environment. Using strong communication skills, you will thrive on a high volume of daily interactions with internal and external customers via email, phone, virtually, or at the Permit Center public counter. The Senior Permit Technician role has increasing responsibilities working on larger multifamily, commercial or mixed-use development projects, coordinating preconstruction meetings with City staff and contractors, and may assist in training and mentoring Permit Technicians. This position receives direct supervision from the Permit Center Coordinator and may exercise technical supervision over other permit staff. If you are a great communicator and enjoy assisting others in achieving their development dreams, this position is for you! Review our detailed job description.

Senior Permit Technician

In addition to the duties of the Permit Technician, the Senior Permit Technician will:

• Perform complex plan checking duties and review development applications for completeness and for conformance to building codes, City requirements, and other appropriate policies and procedures.
• Exercise strong project management skills to oversee, track and advance permit applications from their submittal through completion of construction.
• Be a lead on certain permit programs, such as ExpressPermitsMV, Preapproved Accessory Dwelling Units, etc.
• Effectively communicate code or permit requirements to a variety of audiences.
• Coordinate meetings between City staff, contractors, and applicant development teams.
• Act as a mentor and provide technical direction on permits and processes to Permit Technicians or other building staff.
• Resolve permit review complications, complaints and customer service issues.

Qualifications

• Equivalent to the completion of twelfth grade.
• College-level courses in construction management or building inspection techniques.
• Two years of permit technician experience.
• Possession of, or ability to obtain, a valid California Driver License.

Bonus Points:

• ICC certification as permit technician or building plans examiner.

• You work well in a fast-paced and dynamic team environment.
• You are detail-oriented and highly organized with strong project management skills to keep track of multiple and varying permit processes, deadlines, and customer communications.
• You are patient, adaptable, flexible and solution-oriented in ambiguous situations.
• You have excellent written and verbal communication, active listening, and customer service skills.
• You possess some knowledge of permit processing and construction.
• You’re naturally create positive working relationships with customers, city staff, design and construction professionals, and the community to make sure their needs are met.
• You enjoy analyzing and resolving challenges or issues that arise.

Candidates with the most relevant qualifications will be invited to the following process:

• Oral Board Interview Panel- November 4 (date subject to change)
• In-person Department Interview – November 12-13 (date subject to change)

Fine Print

The annual salary range for a Senior Permit Technician is $106,354 - $129,284; with 5-step scale. Pay beyond the control point may be awarded for exceptional experience and qualifications upon hire and/or for meritorious performance while serving. Candidates with a disability who may require special assistance in any phase of the application or testing process should advise the Human Resources Department upon submittal of application. Documentation of the need for accommodation must accompany the request. The City of Mountain View is an Equal Opportunity Employer (EOE). Prior to hire, candidates are required to successfully complete a pre-employment process, including employment verification, Department of Justice (DOJ) and FBI fingerprint check. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination. NOTE: The provisions of this bulletin do not constitute an expressed or implied contract, and any provisions contained in this bulletin may be modified or revoked without notice.