Senior Performance & Accountability Lead (Remote)

General Motors; Warren (MI); Remote; USD 108,000 - 157,000; Full time

Job summary

General Motors seeks a Senior Performance Accountability Specialist to lead highly complex employee relations cases across regions. You will partner with Legal, HRBPs, and regional leaders to ensure compliant, high‑quality outcomes and to shape standards, tools, and processes.

You’ll mentor specialists, identify recurring themes, and contribute to SOPs, templates, workflows, and reporting to boost efficiency and scalability across geographies.

Qualifications

• Bachelor’s degree in Human Resources, Business, Industrial/Organizational Psychology, or a related field.
• 7+ years of progressive HR, Employee Relations, Performance Management, or related experience, including managing formal performance cases.
• Deep expertise in formal performance management and accountability frameworks, including thresholds, documentation standards, case strategy, and risk assessment.
• Strong experience with HRIS or case management systems, preferably Workday, including workflows, reporting, and data quality controls.
• Proven ability to partner effectively with Legal on sensitive matters and translate legal or compliance guidance into practical direction for managers and HR partners.
• Exceptional written and verbal communication skills, including the ability to influence senior leaders and guide high-stakes conversations.
• Demonstrated capability to mentor or coach other HR professionals or COE team members.
• Strong analytical and problem-solving skills, including use of data to identify trends, generate insights, and improve outcomes.
• High judgment, discretion, resilience, and credibility in managing confidential, sensitive, and occasionally contentious matters.

Responsibilities

• Own end-to-end management of the most complex and high-risk performance accountability cases, including senior-level employees, repeat PFIs, cross-border or cross-entity matters, and cases with elevated legal or reputational exposure.
• Advise on formal performance accountability standards, including policy interpretation, threshold decisions, documentation requirements, and case strategy.
• Partner closely with Legal and regional SMEs on country-specific requirements, including works councils, notice requirements, documentation standards, appeal processes, and exit-related considerations.
• Lead complex manager consultations, helping leaders navigate difficult performance situations, formal communications, and decision points with clarity, consistency, and sound judgment.
• Provide expert review and guidance on PFIs, letters, case documentation, and outcome recommendations to ensure quality and objectivity.
• Strong judgment, discretion, and integrity in handling sensitive employee matters, including ability to identify and assess potential risk in sensitive employment situations.
• Support sensitive employee and manager communications, including complex case messaging and exit coordination where required.
• Mentor and coach Performance Accountability Specialists by providing feedback on case strategy, documentation quality, stakeholder management, and application of standards.
• Identify recurring themes, risks, and opportunities across cases and recommend improvements to SOPs, templates, workflows, and operating practices.
• Interpret KPI trends and case patterns to generate actionable insights for the team and inform leadership discussions on volume, quality, cycle time, and process effectiveness.
• Play a key role in training and enablement for managers, HRBPs, and internal partners by contributing expertise, case-based examples, and practical guidance.
• Provide frontline input into tooling, workflow, routing, and reporting enhancements to improve efficiency, user experience, and scalability.

Skills

Policy interpretation

Legal collaboration

Stakeholder management

Workday experience

Data analysis

Education

Bachelor’s degree in related field

Tools

Workday

Job description

General Motors seeks a Senior Performance Accountability Specialist to lead highly complex employee relations cases across regions. You will partner with Legal, HRBPs, and regional leaders to ensure compliant, high‑quality outcomes and to shape standards, tools, and processes.

You’ll mentor specialists, identify recurring themes, and contribute to SOPs, templates, workflows, and reporting to boost efficiency and scalability across geographies.