Senior People Operations Leader, Global & AI-Enabled

Motive; United States; Hybrid; USD 133.000 - 183.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental plan

Vision plan

Paid time off

Sick time

Disability insurance

Life insurance

401k

Zusammenfassung

Motive is seeking a Senior Manager, People Operations to lead strategy, design, and scalable programs for a global workforce. You will oversee lifecycle operations and shared services, driving process improvements across People Operations, reporting to the VP, HR.

This role is ideal for an experienced People Operations leader who can translate business needs into practical, scalable solutions; lead complex cross-functional initiatives; and build an exceptional employee and manager experience in

Qualifikationen

• 8+ years of experience in People Operations, HR shared services, HR operations, or a related field.
• 5+ years of experience leading People teams, managers, or global operational functions.
• Experience designing and scaling global HR operations across multiple geographies and employee populations.
• Strong knowledge of HR systems, payroll, benefits administration, compliance, and employee lifecycle processes.
• Experience leading complex, cross-functional programs from strategy through execution.

Aufgaben

• Establish the operating model and strategic priorities for People Operations.
• Lead and develop the global People Operations team, and own the strategy and end-to-end delivery of a consistent, engaging onboarding experience across regions.
• Design and implement a tiered support model (for example, self-service and knowledge base, Tier 1 and Tier 2 specialist teams, and escalation to HR Business Partners and Centers of Excellence), defining the roles, workflows, handoffs, and escalation paths for each tier.
• Lead complex, cross-functional programs spanning employee lifecycle operations, HR systems, payroll, benefits, compliance, and policy administration.
• Own the People compliance program, keeping policies, processes, documentation, and controls current, audit-ready, and consistently applied.
• Design scalable processes, service standards, controls, and performance metrics that improve accuracy, efficiency, and employee experience.
• Lead, coach, and develop a high-performing team while setting clear goals, allocating resources, and planning for future capability needs.
• Partner with HR, Finance, Legal, IT, and external vendors to resolve complex operational issues and drive informed decisions.
• Use people data and operational insights to identify opportunities, recommend improvements, and communicate progress to senior leadership.

Kenntnisse

People Operations

HR shared services

Global operations

Leadership

AI & automation

Tools

HRIS

Payroll systems

Benefits administration software

Jobbeschreibung

Motive is seeking a Senior Manager, People Operations to lead strategy, design, and scalable programs for a global workforce. You will oversee lifecycle operations and shared services, driving process improvements across People Operations, reporting to the VP, HR.

This role is ideal for an experienced People Operations leader who can translate business needs into practical, scalable solutions; lead complex cross-functional initiatives; and build an exceptional employee and manager experience in