Senior People Operations Associate — Hybrid NYC Contract

Adecco; New York (NY); Presencial; USD 80 000 - 110 000; Tempo integral

Resumo da oferta

Adecco Creative is partnering with a global fashion house to recruit for a Sr. Associate, People Operations in Midtown Manhattan.

This open-ended contract role owns Tier 3 HR case management in ServiceNow HR, triaging escalations from TPS and driving closures across onboarding, data changes, leave, benefits and offboarding. You will analyze ticket data, surface trends to leadership, develop SOPs, train TPS advisors, and track actions to reduce escalations.

Qualificações

• Bachelor's degree or equivalent HR experience.
• 3+ years in HR operations, generalist or shared services.
• Hands-on experience with HR case management (ServiceNow HR preferred).
• Working knowledge of US employee lifecycle processes and compliance basics.
• Experience writing SOPs and knowledge articles; training others is a plus.

Responsabilidades

• Own Tier 3 HR case management in ServiceNow HR; triage and route escalations.
• Resolve escalated TPS cases across onboarding, data changes, leave, benefits, reimbursements, and offboarding.
• Meet case SLAs, document resolutions, and communicate with stakeholders clearly.
• Analyze ticket data to surface trends and drive SOP improvements.
• Prepare regular trend summaries and track actions to reduce escalations.

Conhecimentos

Triage

Prioritization

Data analysis

Customer service

Formação académica

Bachelor's degree or equivalent experience

Ferramentas

ServiceNow HR

Workday HCM

Excel

Descrição da oferta de emprego

Adecco Creative is partnering with a global fashion house to recruit for a Sr. Associate, People Operations in Midtown Manhattan.

This open-ended contract role owns Tier 3 HR case management in ServiceNow HR, triaging escalations from TPS and driving closures across onboarding, data changes, leave, benefits and offboarding. You will analyze ticket data, surface trends to leadership, develop SOPs, train TPS advisors, and track actions to reduce escalations.