Senior People & Culture Coach & Advisor

lululemon; Seattle (WA); On-site; USD 88,000 - 115,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement match

Employee discount

Fitness classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon seeks a People & Culture Advisor, Coaching & Advisory, to provide practical, employee-centered coaching across the lifecycle. You will manage intake through resolution, balancing employee experience with policy, risk, and business needs, and partner across P&C to deliver consistent support.

Responsibilities include coaching leaders, handling high-risk matters with appropriate escalation, and building leader capability through education and tools while maintaining confidentiality.

Qualifications

• Post-secondary education in Human Resources, Business, or a related field
• 3-5+ years of Human Resources, employee relations, advisory, employee support, or related experience
• Knowledge of employee relations, performance management, accommodations, workplace investigations, and employment practices
• Strong problem-solving and critical thinking skills with the ability to assess situations and determine appropriate next steps
• Strong communication, consultation, and relationship-building capabilities
• Ability to manage multiple priorities and work effectively in a fast-paced service environment
• Experience working with HR systems, case management tools, and documentation practices
• Demonstrated ability to maintain confidentiality and exercise sound judgement
• HR designation or progress toward designation is considered an asset

Responsibilities

• Provide coaching and advisory support to leaders and employees on a wide range of employee lifecycle matters, including performance, attendance, conduct, accommodations, leaves, policy interpretation, and workplace concerns.
• Manage employee relations and advisory cases from intake through resolution, ensuring thorough assessment, sound recommendations, timely follow-up, accurate documentation, and high-quality case management practices.
• Coach leaders through employee situations, helping them make informed decisions that are fair, consistent, policy-aligned, and responsive to both employee and business needs.
• Deliver reliable and practical guidance while exercising sound judgement, discretion, and appropriate risk awareness when navigating sensitive, complex, or ambiguous people matters.
• Identify complex, sensitive, or high-risk matters and partner with appropriate stakeholders to ensure proper guidance, alignment, and escalation.
• Collaborate effectively with People & Culture teams, Centers of Excellence, Strategic Business Partners, and other stakeholders, to deliver coordinated, consistent, and business-relevant support.
• Build leader capability by providing education, guidance, tools, and coaching that foster effective people leadership and increase confidence in managing employee matters.
• Develop and maintain trusted relationships with leaders and employees through responsive support, credibility, and a commitment to positive employee experiences.
• Monitor case trends and recurring issues to identify opportunities for process improvements, policy clarification, and enhanced employee and leader resources.
• Contribute positively to team collaboration, knowledge sharing, and continuous improvement initiatives, including process enhancements, change activities, testing, and special projects.
• Maintain a high level of confidentiality, professionalism, and accountability while ensuring compliance with company policies, practices, and documentation standards.

Skills

Problem-solving

Communication

Relationship building

Prioritization

HR systems

Confidentiality

Judgement

Education

HR/Business education

Tools

HR systems

Case management tools

Job description

lululemon seeks a People & Culture Advisor, Coaching & Advisory, to provide practical, employee-centered coaching across the lifecycle. You will manage intake through resolution, balancing employee experience with policy, risk, and business needs, and partner across P&C to deliver consistent support.

Responsibilities include coaching leaders, handling high-risk matters with appropriate escalation, and building leader capability through education and tools while maintaining confidentiality.