Senior PDM - Exec Education (Remote)

Emeritus; Boston (MA); Remote; USD 140,000 - 200,000; Full time

Job summary

Emeritus is seeking a Senior Program Delivery Manager to own the end-to-end delivery of its largest senior executive programs. You will lead a team of Program Delivery Managers and partner with university faculties to scale world-class executive education globally.

You will drive program health, learner satisfaction, and cost-to-deliver while shaping delivery standards and playbooks across a cross-functional team. This role offers remote work within the US and significant international impact.

Qualifications

• 6+ years of experience in program delivery, customer success, learning operations, or executive client management with a track record of owning complex, high-stakes programs end-to-end.
• Bachelor’s degree or equivalent professional experience.
• Proven success delivering for high-profile, executive-level audiences including senior leaders, C-suite, board-level participants.
• Readiness to lead a team of individual contributors
• Exceptional program management and operational discipline with comfort juggling multiple complex workstreams simultaneously at a large scale.
• Fluency with data to drive decisions, diagnose issues, and improve outcomes.
• Excellent written and verbal communication skills with comfort representing Emeritus to senior external stakeholders, including university partners and faculty.
• Strong influence and coaching skills with the ability to shape outcomes and elevate peers without having formal authority over them.

Responsibilities

• Own the end-to-end delivery of a portfolio of senior executive programs: multi-cohort, 6-12-month learning journeys with hundreds of senior leaders and CXOs enrolled.
• Lead every phase of the program lifecycle: pre-launch readiness, kickoff, live sessions, capstones, electives, and on-campus programming.
• Own program health against a high bar across completion rate, engagement, learner satisfaction, and escalation resolution.
• Manage program economics including budget, course leader spend, and cost-to-deliver, partnering with leadership on forecasting and reporting.
• Act as the owner when something is off-track, surfacing risks early and driving resolution across functions.
• Set and uphold the learner experience standard for executive-level cohorts so that every touchpoint reflects the expectations of senior leaders and CXOs.
• Identify at-risk learners early and personally drive targeted interventions to keep the cohort engaged and progressing.
• Systematically capture learner feedback and translate insights into program improvements.
• Build trusted relationships with the university partner, faculty, and senior internal stakeholders.
• Deliver proactive, data-backed updates on program health, risks, and wins and drive alignment on key decisions.
• Provide feedback on program content, faculty experience, and platform to help internal partners continuously improve.
• Oversee the full operational layer of the program including setup, onboarding, logistics, live session production, and completion status.
• Identify and lead cross-functional process improvements to reduce manual work and scale learner experience.
• Partner with Technology and Product to influence the platform roadmap based on needs.
• Codify best practices into reusable playbooks for the portfolio.

Skills

Program delivery

People management

Data-driven decisions

Executive communication

Cross-functional collaboration

Influence without authority

Education

Bachelor’s degree

Tools

Canvas LMS

Job description

Emeritus is seeking a Senior Program Delivery Manager to own the end-to-end delivery of its largest senior executive programs. You will lead a team of Program Delivery Managers and partner with university faculties to scale world-class executive education globally.

You will drive program health, learner satisfaction, and cost-to-deliver while shaping delivery standards and playbooks across a cross-functional team. This role offers remote work within the US and significant international impact.