Senior Program Delivery Manager

Emeritus Enterprise; Boston (MA); On-site; USD 130,000 - 170,000; Full time

Job summary

Emeritus is seeking a Senior Program Delivery Manager to own the end-to-end delivery of large-scale executive programs. You will manage a team of Program Delivery Managers, shape delivery standards, and partner with university partners and senior stakeholders to ensure exceptional learner experiences at scale.

This role requires deep program leadership, cross-functional collaboration, and a data-driven approach to monitor health metrics and drive improvements across global cohorts.

Qualifications

• 6+ years of experience in program delivery, customer success, learning operations, or executive client management.
• Bachelor's degree or equivalent professional experience.
• Proven success delivering for high-profile, executive-level audiences.
• Readiness to lead a team of individual contributors.
• Exceptional program management and operational discipline with comfort juggling multiple complex workstreams.
• Fluency with data to drive decisions, diagnose issues, and improve outcomes.
• Excellent written and verbal communication skills with comfort representing Emeritus to senior external stakeholders.

Responsibilities

• Own the end-to-end delivery of a portfolio of senior executive programs: multi-cohort, 6-12-month learning journeys with hundreds of senior leaders and CXOs enrolled.
• Lead every phase of the program lifecycle: pre-launch readiness, kickoff, live sessions, capstones, electives, and on-campus programming.
• Own program health against a high bar across completion rate, engagement, learner satisfaction, and escalation resolution.
• Manage program economics including budget, course leader spend, and cost-to-deliver, partnering with leadership on forecasting and reporting.
• Act as the owner when something is off-track, surfacing risks early and driving resolution across functions.
• Set and uphold the learner experience standard for executive-level cohorts and identify at-risk learners for targeted interventions.

Skills

People management

Program delivery

Stakeholder management

Data-driven decisions

Cross-functional collaboration

Education

Bachelor's degree

Tools

Canvas

Job description

Reports To: AssociateDirector, Academic Delivery

Location: Remote, US – Boston or New England area

A bout Emeritus

Emeritus iscommitted to teaching the skills of the future by making high-quality educationaccessible and affordable to individuals, companies, and governments around theworld. Emeritus collaborates with more than 80 top-tier universities across theUnited States, Europe, Latin America, Southeast Asia, India, and China.

Emeritus' shortcourses, degree programs, professional certificates, and senior executiveprograms help individuals learn new skills and transform their lives,companies, and organizations. Its unique model combines state-of-the-arttechnology, curriculum innovation, and hands-on instruction from seniorfaculty, mentors, and coaches and has educated more than 350,000 learnersacross 80+ countries.

About the Role

Reporting to the Associate Director, the Senior Program Delivery Manager (Senior PDM) is a senior individual contributor who owns delivery of the largest, most complex program in the senior executive (SEPO) portfolio, a senior executive learning journey serving hundreds of senior leaders and CXOs worldwide.

This role is for a deeply experienced program leader who can run a program of this scale and visibility end-to-end, while setting the bar for learner experience across SEPO. As a people manager, you will hire and develop a team of Program Delivery Managers, sharing playbooks, coaching through complex situations, and helping elevate delivery excellence across the portfolio.

You will work with a great deal of autonomy, operate at the intersection of university partners, executive-level learners, and a global cross-functional team, and shape how Emeritus delivers world-class executive education at scale.

How You Will Make an Impact

Tea m Management and Enablement:

• Serve as a people manager for a team of ProgramDelivery Managers dedicated to a portfolio within the SEPO line ofbusiness—build a culture of collaboration and open communication, developindividual capabilities, and provide feedback to help the team grow andimprove.
• Influence and help shape delivery standards, SOPs, andquality playbooks used across the PDM team.
• Partner with the Associate Director on hiring andonboarding new PDMs.
• Lead knowledge-sharing forums so that innovations youdevelop scale across the portfolio.

Program Leadership and Delivery:

• Own the end-to-end delivery of a portfolio of seniorexecutive programs: multi-cohort, 6-12-month learning journeys with hundreds ofsenior leaders and CXOs enrolled.
• Lead every phase of the program lifecycle: pre-launchreadiness, kickoff, live sessions, capstones, electives, and on-campusprogramming.
• Own program health against a high bar across completionrate, engagement, learner satisfaction, and escalation resolution.
• Manage program economics including budget, courseleader spend, and cost-to-deliver, partnering with leadership on forecastingand reporting.
• Act as the owner when something is off-track, surfacingrisks early and driving resolution across functions.

Learner Experience and Engagement:

• Set and uphold the learner experience standard forexecutive-level cohorts so that every touchpoint reflects the expectations ofsenior leaders and CXOs.
• Identify at-risk learners early and personally drivetargeted interventions to keep the cohort engaged and progressing.
• Systematically capture learner feedback and translateinsights into program improvements.

Stakeholder & Partner Management

• Build trusted relationships with the universitypartner, faculty, and senior internal stakeholders (Outreach, Admissions,Design, Product, University Partnerships).
• Serve as the day-to-day Emeritus lead with the partnerinstitution for this program, where executive-level partners expectexecutive-level responsiveness.
• Attend on-campus events (4-6 per year) and meet withpartner staff and faculty to provide high-touch support for delivery needs.
• Provide proactive, data-backed updates on programhealth, risks, and wins and drive alignment on key decisions.
• Deliver detailed feedback on program content, facultyexperience, and platform to help internal partners continuously improve.

Operational Excellence & Continuous Improvement

• Oversee the full operational layer of the program includingprogram setup, participant onboarding, program logistics, live sessionproduction, and completion status.
• Identify and lead cross-functional process improvementinitiatives that reduce manual work, improve delivery efficiency, and make thelearner experience more scalable.
• Partner with Technology and Product to influence theplatform roadmap based on frontline learner and team needs.
• Codify what works on this strategic program intoreusable playbooks for the rest of the portfolio.

Data & Performance Analytics

• Own the metrics that matter for this program across engagement,completion rates, escalation resolution, and cost-to-deliver.
• Use data to identify trends, prioritize improvements,and report on program health to senior leadership.
• Review reporting and dashboards and act on the rightsignals in real time.

What You'll Bring

Required Qualifications

• 6+ years of experience in program delivery, customersuccess, learning operations, or executive client management with a trackrecord of owning complex, high-stakes programs end-to-end.
• Bachelor's degree or equivalent professionalexperience.
• Proven success delivering for high-profile,executive-level audiences including senior leaders, C-suite, board-levelparticipants.
• Readiness to lead a team of individual contributors
• Exceptional program management and operationaldiscipline with comfort juggling multiple complex workstreams simultaneously ata large scale.
• Fluency with data to drive decisions, diagnose issues,and improve outcomes.
• Excellent written and verbal communication skills withcomfort representing Emeritus to senior external stakeholders, includinguniversity partners and faculty.
• Strong influence and coaching skills with the abilityto shape outcomes and elevate peers without having formal authority over them.

Preferred Qualifications

• Background in executive education, higher education,EdTech, or online learning delivery.
• 1-2 years of experience as a people manager.
• Experience building trusting working relationships withUS university staff and faculty.
• Familiarity with learning management systems such as Canvas.
• Event management and community-building experience.
• Track record of launching new programs, markets, orlarge-scale initiatives.
• Leadership presence with ownership of complex,high-visibility programs
• Learner-obsessed with a passion for executive-levelcustomer delight
• Strong program management and operational rigor atscale
• Cross-functional collaborator and influencer who leadswithout authority
• People developer who elevates the people around them
• Growth mindset with a drive to build, improve, and raisethe bar
• Excellent communicator across cultures, functions, andseniority levels

Emeritus provides equal employment opportunities to all employeesand applicants for employment and prohibits discrimination and harassment ofany type without regard to race, color, religion, age, sex, national origin,disability status, genetics, protected veteran status, sexual orientation,gender identity or expression, or any other characteristic protected byfederal, state or local laws.