Senior Payroll Tax Operations Leader

Intuit; Atlanta (GA); On-site; USD 170,000 - 250,000; Full time

Job summary

Intuit, Inc. is seeking a senior payroll tax operations leader to guide a multi-team group of payroll tax experts. You will mentor Managers and senior Tax Processors, own end-to-end resolution across notices, corrections, amendments, and pay & file, and scale operations with a focus on quality and customer outcomes.

The ideal candidate has deep payroll tax expertise, executive-level communication skills, and a track record of building leadership bench strength in a high-volume environment.

Qualifications

• 8+ years of people management in payroll tax operations or similar high-volume service environment.
• 7+ years of hands-on payroll tax experience with notice resolution, amended returns, and corrections across multiple states.
• Proven success resolving IRS/state agency matters, audits, and balance-due escalations.
• Experience overseeing amended Federal/State payroll tax returns across 10+ states.
• Executive-level communication and leadership coaching skills.

Responsibilities

• Shape and own the annual strategy and operating plan for the payroll tax org.
• Lead and develop Managers and senior Tax Processors; drive succession planning and org design.
• Ensure delivery, quality, and compliance across all case types and jurisdictions.
• Serve as escalation point for high-dollar penalty assessments and complex inquiries.
• Drive Lean management, standardize huddles, WIP reviews, and performance boards.
• Forecast seasonal volume and manage staffing, hiring, and cross-training.
• Govern SOPs and knowledge bases; translate regulatory changes into procedures.
• Partner with Product, Engineering, Compliance, and Customer Success.
• Build data-driven scorecards on quality, throughput, aging, and customer impact.
• Lead organizational change including tooling migrations and AI-enabled workflows.

Skills

People management

Payroll tax operations

Executive communication

Data analytics

Process improvement

Leadership development

Multistate payroll

Cross-functional collaboration

Education

BS/BA in Accounting or Finance

Tools

Salesforce

Job description

Intuit, Inc. is seeking a senior payroll tax operations leader to guide a multi-team group of payroll tax experts. You will mentor Managers and senior Tax Processors, own end-to-end resolution across notices, corrections, amendments, and pay & file, and scale operations with a focus on quality and customer outcomes.

The ideal candidate has deep payroll tax expertise, executive-level communication skills, and a track record of building leadership bench strength in a high-volume environment.