Senior Payments Operations Manager

First Investors Financial Services, Inc.; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Stellantis Financial Services, Inc. in Atlanta, GA is seeking a Payments Processing Manager to lead and develop a team responsible for posting consumer auto loan payments with accuracy and regulatory compliance.

The role focuses on resolving complex account issues, optimizing workflows, and maintaining data integrity through audits, SOPs, and performance metrics. Experience in payment processing and leadership is essential.

Qualifications

• 5+ years in payment processing or related field
• At least 2 years of leadership or supervisory experience
• Bachelor’s degree preferred; or an equivalent combination of a high school diploma and six years of relevant work experience
• Demonstrates strong verbal, written, and interpersonal communication skills; fosters a collaborative environment that encourages new ideas and supports organizational growth
• Effectively compiles, analyzes, and presents data to both department and senior leadership; actively engages in meetings and communicates complex information clearly
• Maintain professionalism and confidentiality while resolving conflicts, delivering excellent customer service, and managing emotional or sensitive situations with empathy and tact
• Exhibits strong organizational and time management skills; consistently meets deadlines, delegates effectively, and thrives in fast-paced, high-pressure environments
• Brings advanced proficiency in Microsoft Office and problem-solving; applies analytical thinking to develop innovative solutions and support team performance

Responsibilities

• Lead, mentor, and develop a team of Payment Processors and Analysts to ensure accurate execution of payment activities
• Oversee resolution of complex account issues, including fee waivers, monetary adjustments, and exception processing
• Serve as the escalation point for internal and external inquiries
• Identify and implement process improvements to streamline workflows, reduce manual effort, and enhance cross-functional efficiency
• Conduct regular audits to ensure data accuracy, compliance, and adherence to SLAs
• Support departmental projects and ensure compliance with all regulatory and industry standards
• Analyze trends and recurring issues to identify root causes and implement risk mitigation strategies
• Establish and maintain performance metrics, SLAs, and tracking mechanisms for improved accountability
• Maintain and enforce up-to-date SOPs and process documentation
• Recruit, coach, and evaluate team members to foster a high-performance, growth-oriented environment
• Overtime required; Travel 0-10% as needed; Must have reliable transportation and live within commutable distance to Atlanta

Skills

Strong leadership & mentorship

Data analysis & reporting

Verbal & written communication

Organization & time management

Problem solving & analytical thinking

Education

Bachelor’s degree preferred; or equivalent combination of high school diploma and six years of relevant experience

Tools

Microsoft Office

Job description

Stellantis Financial Services, Inc. in Atlanta, GA is seeking a Payments Processing Manager to lead and develop a team responsible for posting consumer auto loan payments with accuracy and regulatory compliance.

The role focuses on resolving complex account issues, optimizing workflows, and maintaining data integrity through audits, SOPs, and performance metrics. Experience in payment processing and leadership is essential.