Payments Operations Lead — Drive Compliance & Efficiency

Stellantis Insurance US; Atlanta (GA); On-site; USD 95,000 - 135,000; Full time

Job summary

Stellantis Financial Services, Inc in Atlanta seeks a Manager of Payment Operations to lead a team of Payment Processors and Analysts, ensuring accurate posting to auto loan accounts and adherence to SLAs and regulatory standards.

You will optimize workflows, mentor staff, perform audits, and partner with cross-functional teams to mitigate risk and improve data quality while upholding SOX/compliance requirements.

Qualifications

• Minimum of 5 years of experience in payment processing or a related field.
• At least 2 years of leadership or supervisory experience.
• Automotive industry experience strongly preferred.
• Bachelor’s degree preferred; or six years of relevant work experience.

Responsibilities

• Lead, mentor, and develop a team of Payment Processors and Analysts to ensure accurate execution of payment activities.
• Oversee resolution of complex account issues, including fee waivers, monetary adjustments, and exception processing.
• Serve as the escalation point for internal and external inquiries.
• Identify and implement process improvements to streamline workflows, reduce manual effort, and enhance cross-functional efficiency.
• Conduct regular audits to ensure data accuracy, compliance, and adherence to service level agreements (SLAs).
• Support departmental projects and ensure compliance with all regulatory and industry standards.
• Analyze trends and recurring issues to identify root causes and implement risk mitigation strategies.
• Establish and maintain performance metrics, SLAs, and tracking mechanisms for improved accountability.
• Maintain and enforce up-to-date standard operating procedures (SOPs) and process documentation.
• Recruit, coach, and evaluate team members to foster a high-performance, growth-oriented environment.

Skills

Verbal communication

Written communication

Interpersonal skills

Data analysis

Data presentation

Confidentiality

Customer service

Empathy

Organizational skills

Time management

Problem-solving

Education

Bachelor’s degree preferred

Equivalent combination of high school diploma and experience

Tools

Microsoft Office

Job description

Stellantis Financial Services, Inc in Atlanta seeks a Manager of Payment Operations to lead a team of Payment Processors and Analysts, ensuring accurate posting to auto loan accounts and adherence to SLAs and regulatory standards.

You will optimize workflows, mentor staff, perform audits, and partner with cross-functional teams to mitigate risk and improve data quality while upholding SOX/compliance requirements.