Payments Processing Leader — High-Impact Team Guide

Stellantis Financial Services US; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Stellantis Financial Services US is seeking a Payment Processing Manager to lead a team responsible for cash posting activities on consumer automobile loans. You will monitor posting accuracy, manage SLAs, and drive process improvements while ensuring regulatory compliance.

The role requires 5+ years in payment processing with at least 2 years of supervisory experience and a Bachelor’s degree (or equivalent). Automotive industry exposure is a strong plus, with travel as needed.

Qualifications

• Minimum of 5 years of experience in payment processing or a related field.
• At least 2 years of leadership or supervisory experience.
• Automotive industry experience is a strong plus.
• Bachelor’s degree preferred; or an equivalent combination of a high school diploma and six years of relevant work experience.

Responsibilities

• Lead, mentor, and develop a team of Payment Processors and Analysts to ensure accurate execution of payment activities.
• Oversee resolution of complex account issues, including fee waivers, monetary adjustments, and exception processing.
• Serve as the escalation point for internal and external inquiries.
• Identify and implement process improvements to streamline workflows, reduce manual effort, and enhance cross-functional efficiency.
• Conduct regular audits to ensure data accuracy, compliance, and adherence to SLAs.
• Support departmental projects and ensure compliance with all regulatory and industry standards.
• Analyze trends and recurring issues to identify root causes and implement risk mitigation strategies.
• Establish and maintain performance metrics, SLAs, and tracking mechanisms for improved accountability.
• Maintain and enforce up-to-date SOPs and process documentation.
• Recruit, coach, and evaluate team members to foster a high-performance, growth-oriented environment.

Skills

Leadership

Data analysis

Communication

Microsoft Office

Process improvement

Education

Bachelor's degree preferred

Equivalent combination of high school diploma & 6 years relevant experience

Tools

Microsoft Office

Job description

Stellantis Financial Services US is seeking a Payment Processing Manager to lead a team responsible for cash posting activities on consumer automobile loans. You will monitor posting accuracy, manage SLAs, and drive process improvements while ensuring regulatory compliance.

The role requires 5+ years in payment processing with at least 2 years of supervisory experience and a Bachelor’s degree (or equivalent). Automotive industry exposure is a strong plus, with travel as needed.