Senior Payments Operations Lead: Exceptions & Reconciliation

Citigroup Inc.; Jacksonville (FL); On-site; USD 93,000 - 140,000; Full time

Job summary

Citigroup Inc. is seeking a senior Ops Sup Lead Analyst in Jacksonville, FL to oversee transaction exception processing, settlements, and reconciliations across internal partners and external vendors. You will drive control effectiveness and support regulatory compliance.

Responsibilities include end-to-end exception resolution, SLAs adherence, and cross-functional collaboration with Technology, Risk & Control, Compliance, and Finance to optimize processes for growth and risk mitigation.

Qualifications

• Strong analytical and problem-solving skills.
• Experience partnering with multiple business and tech stakeholders.
• Proven ability to manage vendor relationships and service delivery.
• Knowledge of payment networks (Visa, Mastercard) and settlement processes.

Responsibilities

• Lead end-to-end management and resolution of transaction exceptions.
• Oversee settlement and reconciliation processes and monitor breaks and variances.
• Ensure regulatory and policy compliance across processes and controls.
• Serve as liaison between Operations, Business, Technology, Risk & Control and vendors.
• Manage vendor relationships and drive performance improvements.
• Provide guidance on operational processes and network requirements.

Skills

Analytical thinking

Problem solving

Stakeholder management

Vendor management

Communication

Risk awareness

Education

Bachelor’s degree

Master’s degree preferred

Job description

Citigroup Inc. is seeking a senior Ops Sup Lead Analyst in Jacksonville, FL to oversee transaction exception processing, settlements, and reconciliations across internal partners and external vendors. You will drive control effectiveness and support regulatory compliance.

Responsibilities include end-to-end exception resolution, SLAs adherence, and cross-functional collaboration with Technology, Risk & Control, Compliance, and Finance to optimize processes for growth and risk mitigation.