Senior Payment Operations Lead & Reconciliation

Citigroup; Jacksonville (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Citigroup seeks an Ops Sup Lead Analyst to manage transaction exception processing, including payment network claims, adjustments, disputes, settlement exceptions, and reconciliation activities for Citi partners.

The role requires senior-level expertise across payment networks, routing, settlements, reconciliations, and exception management, with strong cross-functional collaboration and vendor oversight.

Qualifications

• 6-10 years of payments operations or related financial services experience.
• Proven ability to manage payment transaction exceptions, claims, adjustments, reconciliations, and settlements.
• Experience owning operational controls, issue management, and risk remediation activities.

Responsibilities

• Lead end-to-end management and resolution of transaction exceptions including claims, adjustments, disputes, and settlements.
• Oversee settlement and reconciliation processes to identify and resolve breaks and variances.
• Monitor performance and SLA adherence; ensure compliance with policies and procedures.
• Liaise with internal partners, technology, risk, compliance, finance, payment networks, and vendors.

Skills

Payments operations

Exception handling

Vendor management

Operational controls

Data analysis

Stakeholder management

Regulatory awareness

Leadership/mentoring

Process improvement

Job description

Citigroup seeks an Ops Sup Lead Analyst to manage transaction exception processing, including payment network claims, adjustments, disputes, settlement exceptions, and reconciliation activities for Citi partners.

The role requires senior-level expertise across payment networks, routing, settlements, reconciliations, and exception management, with strong cross-functional collaboration and vendor oversight.