Senior Payments Experience & Enrollment Lead

Aumni; Columbus (OH); On-site; USD 100,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Backup childcare

Tuition reimbursement

Job summary

Chase is seeking a Senior Associate, Payment Experiences and Services, to drive day‑to‑day product delivery for customer enrollment, limits, permissions, and notifications within Payments enrollment services. You’ll translate business needs into well‑defined work and align stakeholders across teams to deliver releases with strong operational readiness and customer impact.

You'll partner with product, analytics, design, and engineering to shape delivery plans, write epics and stories, maintain a

Qualifications

• 5 years of experience in product delivery, technology, or related field within financial services or payments-adjacent domains.
• Experience partnering with cross-functional stakeholders to deliver technology solutions in a regulated environment.
• Working knowledge of modern software delivery practices including APIs and microservices (e.g., Kafka).
• Experience translating business requirements into clear, testable user stories and acceptance criteria for technical teams.
• Experience supporting agile delivery and backlog management using common tooling (e.g., Jira and Confluence).
• Demonstrated ability to manage dependencies, prioritize competing work, and maintain delivery transparency across teams.
• Ability to produce clear written documentation and stakeholder communications for technical and non-technical audiences.

Responsibilities

• Partner with product, analytics, business, design, and engineering to shape delivery plans aligned to outcomes.
• Write and refine epics, user stories, acceptance criteria, and documentation.
• Prioritize and maintain a healthy backlog with dependencies and status updates.
• Facilitate agile ceremonies (release planning, sprint planning, reviews, retrospectives).
• Coordinate pre-release readiness activities including regression testing and production validation.
• Triage and resolve defects by partnering with engineering, operations, and production teams.
• Communicate progress, risks, and trade-offs to stakeholders, including senior leaders.

Skills

Delivery planning

Cross-functional partnership

Agile ceremonies

Backlog management

Documentation

Stakeholder communication

Tools

Jira

Confluence

Job description

Chase is seeking a Senior Associate, Payment Experiences and Services, to drive day‑to‑day product delivery for customer enrollment, limits, permissions, and notifications within Payments enrollment services. You’ll translate business needs into well‑defined work and align stakeholders across teams to deliver releases with strong operational readiness and customer impact.

You'll partner with product, analytics, design, and engineering to shape delivery plans, write epics and stories, maintain a