Senior Payments Delivery Lead – Onboarding & Platform Enablement

csgi; United States; A distancia; USD 61.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from Home

Employee Belonging Groups

Healthcare: Dental, Medical, andVision

Paid Vacation, Volunteer, and Holiday

And so much more!

Descripción de la vacante

CSG is seeking a Senior Customer Delivery Specialist in the United States (remote) to drive onboarding and implementation for enterprise merchants. You will coordinate with Risk, Compliance, Product, Engineering, and Support to gather requirements, guide integration, and ensure a smooth go-live.

Responsibilities include training partners, solving complex client scenarios, and driving process improvements while managing multiple complex deployments concurrently.

Formación

• Bachelor's degree in business, finance or related field required.
• 5-8+ years in payments, PayFac, merchant onboarding, fintech, or SaaS onboarding.
• Proven success managing onboarding or implementation projects for ISVs, ISOs, government or enterprise merchants.
• Strong understanding of APIs, payment terminals, gateways, compliance frameworks, and payment operations.
• Experience with CRM tools and onboarding platforms.

Responsabilidades

• Serve as the primary point of contact across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success.
• Lead kickoff sessions, define requirements, guide customers through integration best practices, and support readiness.
• Train partners on platform functionality, reporting tools, integration flows, and merchant lifecycle processes.
• Build long-term trust and handoff customers to Customer Success once live.
• Occasional travel may be required.
• Coordinate tickets to ensure timely resolution and customer satisfaction; escalate when needed.
• Contribute to process improvements, playbooks, and team enablement; mentor peers on complex scenarios.

Conocimientos

API integration

Payment operations

CRM systems (Salesforce, HubSpot)

Project management

Clear communication

Educación

Bachelor's degree in business, finance, or related field

Herramientas

Salesforce

HubSpot

Onboarding platforms

Ticketing systems

PM tools

Descripción del empleo

CSG is seeking a Senior Customer Delivery Specialist in the United States (remote) to drive onboarding and implementation for enterprise merchants. You will coordinate with Risk, Compliance, Product, Engineering, and Support to gather requirements, guide integration, and ensure a smooth go-live.

Responsibilities include training partners, solving complex client scenarios, and driving process improvements while managing multiple complex deployments concurrently.