Senior Payments Onboarding & Delivery Lead (Remote)

CSG; United States; À distance; USD 61 000 - 98 000; Plein temps

Avantages offerts par ce poste

Work from Home

Employee Belonging Groups

Healthcare: Dental, Medical, andVision

Paid Vacation, Volunteer, and Holiday

Résumé du poste

CSG is seeking a Senior Customer Delivery Specialist who will coordinate enterprise onboarding across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success. You will lead kickoff sessions, define requirements, and guide customers through integration best practices.

The role requires 5–8+ years in payments or fintech onboarding, strong API and gateway knowledge, and proven project management.

Qualifications

• Bachelor’s degree in business, finance or related field.
• 5–8+ years in payments, PayFac, fintech or SaaS onboarding roles.
• Proven success managing onboarding or implementation projects for ISVs/ISOs/government/enterprise merchants.
• Strong understanding of APIs, payment terminals, gateways, compliance frameworks, and payment operations.
• Experience with CRM tools (Salesforce, HubSpot), onboarding platforms, ticketing systems, and PM tools.
• Ability to translate complex payment workflows into clear customer guidance.
• Excellent project management skills; manage multiple complex implementations.
• Experience with government, healthcare, utilities, recurring billing, marketplace, or moderate-risk verticals.
• Proficiency in English in a business environment.

Responsabilités

• Serve as primary contact across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success.
• Lead kickoff sessions, define requirements, guide customers through integration best practices.
• Train partners on platform functionality, reporting tools, integration flows, and merchant lifecycle processes.
• Build long-term trust and hand off customers to Customer Success post-live.
• Occasional travel may be required.
• Escalate tickets, coordinate to ensure timely resolution and customer satisfaction.
• Contribute to process improvements, playbooks, and team enablement; mentor peers.

Connaissances

Payments knowledge

Onboarding projects

Project management

APIs familiarity

CRM tools

Cross-functional teamwork

English proficiency

Formation

Bachelor’s degree in business, finance, or related field

Outils

Salesforce

HubSpot

Ticketing systems

Onboarding platforms

Project management tools

Description du poste

CSG is seeking a Senior Customer Delivery Specialist who will coordinate enterprise onboarding across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success. You will lead kickoff sessions, define requirements, and guide customers through integration best practices.

The role requires 5–8+ years in payments or fintech onboarding, strong API and gateway knowledge, and proven project management.