Senior Payment Implementation Lead

Mastercard Colombia, Inc.; O’Fallon (MO); On-site; USD 106,000 - 175,000; Full time

Job summary

Mastercard Colombia, Inc. is seeking a Manager, Implementation to lead end-to-end processing implementation projects for customers, coordinating with internal teams and partners to ensure smooth delivery and on-time deployment.

As the central point of contact, you will assess customer needs, define scope, plan and drive implementations of electronic payments activities, provide guidance to customer staff, and train the CIS organization and other Mastercard teams.

Qualifications

• Bachelor’s degree or equivalent work experience in IT, CS, or business.
• Strong knowledge of payment processing and industry principles.
• Understanding Mastercard processing systems and host interfaces.
• Ability to interact with customers, senior and executive management.
• Strong verbal and written communication skills.
• Ability to drive change in a technical work environment.
• Ability to coordinate processing theory with business impact.
• Excellent time management skills.
• Excellent coaching, mentoring, and team building skills.

Responsibilities

• Act as central point of contact for customers and/ or Mastercard customer representatives throughout processing implementation project end-to-end execution
• Assess and document customer needs and according implementation impacts on customers’ and Mastercard’s processing systems and platforms
• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology
• Act as processing implementation advisor, to customers’ processing support staff. Provide guidance to execute all necessary processing implementation activities with regards to Commercial Products
• Define, create, maintain and document standard and non-standard key customer processing implementation processes
• Provide training to CIS organization, other Mastercard organizations and the customer

Skills

Project leadership

Communication skills

Change management

Time management

Customer relationship management

Coaching and mentoring

Education

Bachelor’s degree in Information Technology, Computer Science, Business or equivalent work experience

Job description

Mastercard Colombia, Inc. is seeking a Manager, Implementation to lead end-to-end processing implementation projects for customers, coordinating with internal teams and partners to ensure smooth delivery and on-time deployment.

As the central point of contact, you will assess customer needs, define scope, plan and drive implementations of electronic payments activities, provide guidance to customer staff, and train the CIS organization and other Mastercard teams.