Supervisor Patient Transport

1004 Lehigh Valley Hospital; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Lehigh Valley Health Network seeks a Transport Supervisor to oversee 24-hour patient transport services and ensure high patient and customer satisfaction while maintaining quality standards and continuous performance improvement.

You will assist in managing resources, develop policies, and monitor schedules and staffing. The role requires leadership experience, EPIC transport knowledge, and relevant healthcare certifications.

Qualifications

• Associate degree required; 3 years in leadership roles overseeing work processes.
• Knowledge of asset tracking and EPIC transport tracking software.
• BLS - Basic Life Support and AHA certifications required.

Responsibilities

• Assists with the administrative and operational tasks of the team.
• Participates in performance improvement processes to meet patient satisfaction goals.
• Assists in developing and implementing policies to improve care practices and patient experience.
• Updates schedules and timecards daily; submits time cards bi-weekly.
• Monitors vacancy and turnover; helps reduce vacancies and turnover.
• Assists with transport services planning and implementation.
• Troubleshoots issues and develops solutions.
• Performs staff performance evaluations and coaching.
• Provides clinical, technical, or informational services to staff, patients, and families.

Skills

Leadership experience

Asset tracking software

EPIC transport tracking

BLS

AHA CPR

Education

Associate’s Degree in business or healthcare

Bachelor’s Degree in business or healthcare

Tools

EPIC transport tracking software

Asset tracking software

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Assumes 24-hour accountability for the management of patient transport services and oversees patient and customer satisfaction, quality standards, performance improvement, and personal performance and productivity. Assists in the management of material, financial and human resources, and ensures compliance with regulatory agencies and established policies and procedures.

Job Duties

• Assists with the administrative and operational tasks of the team.
• Participates in the performance improvement process which includes organizational departmental and patient satisfaction goals.
• Assists in the development and implementation of policies/procedures/protocols/standards to facilitate improved care practices and to promote a positive patient experience.
• Updates schedules and timecards daily and submits employees time cards bi-weekly.
• Assists in monitoring vacancy and turnover rates and implements unit programs to achieve minimal vacancies and reduce turnover.
• Assists with the assessment, planning, and implementation of transport services.
• Troubleshoots issues and works to resolve and/or develop solutions.
• Completes performance appraisal of team members.
• Participates in coaching, counseling, and mentoring of unit personnel.
• Provides clinical, technical, or informational services to staff, other disciplines, patients and/or families.

Minimum Qualifications

• Associate’s Degree in business or healthcare.
• 3 years experience in leadership roles overseeing work processes.
• Knowledge of asset tracking and condition monitoring software and EPIC transport tracking software.
• Knowledge of the problem solving process in the identification and resolution of patient transport or other problems.
• BLS - Basic Life Support
• AHA - American Heart Association

Preferred Qualifications

• Bachelor’s Degree in business or healthcare.

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift: Evening Shift Address: 1200 S Cedar Crest Blvd Primary Location: Lehigh Valley Hospital- Cedar Crest Position Type: Onsite Union: Not Applicable Work Schedule: Evening Shift Monday-Friday 1500-23:30 Department: 1004-09457 Patient Transport - CC Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work®. LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.