Senior Patient Services & Training Coordinator

University of Texas Southwestern Medical Center; Dallas (TX); In loco; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

PPO medical plan day one

100% coverage for preventive care

Paid Time Off

TRS retirement

Paid Parental Leave

Wellness programs

Tuition Reimbursement

PSLF Qualified Employer

Descrizione del lavoro

University of Texas Southwestern Medical Center is seeking a Senior Patient Services Representative to promote excellent patient care, safety, and service across sites.

The role involves training staff, coordinating patient flow, greeting families, providing directions and escorts, and supporting clinicians with compassionate, efficient service. CPR certification within 90 days of hire is required.

Competenze

• Education: High School Diploma or GED; CPR certification within 90 days of hire.
• Experience: 1 year of customer service experience.
• Licenses and Certifications: CPR certification must be current for duration of employment.

Mansioni

• Train Patient Services Representatives and supervise site-specific training.
• Coordinate with Training Supervisor to meet training needs and resolve issues.
• Build relationships with Patient Service Representatives and supervise on-the-job training.
• Coordinate with Senior Patient Representatives to ensure consistent training practices.
• Greet patients and families, provide escorts and assistance for comfort and safety.
• Respond to inquiries and provide information on health care services and campus info.

Conoscenze

Customer service

Interpersonal skills

CPR certification

Formazione

High School Diploma or GED

CPR certification within 90 days of hire

Descrizione del lavoro

University of Texas Southwestern Medical Center is seeking a Senior Patient Services Representative to promote excellent patient care, safety, and service across sites.

The role involves training staff, coordinating patient flow, greeting families, providing directions and escorts, and supporting clinicians with compassionate, efficient service. CPR certification within 90 days of hire is required.