Senior Patient Services Specialist - Heart and Vascular

Providence Health & Services; Seattle (WA); On-site; USD 35,445 - 54,222; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with matching

Paid parental leave

Vacations and holidays

Job summary

Providence Health & Services is seeking a Senior Patient Services Specialist to support our Heart & Vascular team in Seattle, WA. In this role, you will provide key front-office support, coordinate complex patient scheduling, and ensure a seamless experience for patients throughout their care journey.

The ideal candidate will have at least 3 years of medical office experience or 2 years in the same role at Providence. This position offers a competitive compensation range of $25.73 - $39.36 per hour, along with comprehensive benefits including health insurance and a 401(k) plan.

Qualifications

• 3 years of medical office or related healthcare experience, or 2 years as a Providence employee in a PSS position.

Responsibilities

• Serve as a key resource for patients and caregivers.
• Coordinate complex scheduling and guide patients throughout their care journey.
• Provide compassionate and seamless patient experience from start to finish.
• Resolve complex issues and contribute to continuous improvement initiatives.
• Orient, train and mentor new caregivers.
• Participate in departmental initiatives and workflow improvements.

Job description

Overview

Senior Patient Services Specialist in our Heart & Vascular team provides critical front‑office support, coordinating complex scheduling, guiding patients through their care journey, and ensuring a seamless, compassionate experience.

Responsibilities

• Serve as a key resource for patients and caregivers.
• Coordinate complex scheduling and guide patients throughout their care journey.
• Provide compassionate and seamless patient experience from start to finish.
• Resolve complex issues and contribute to continuous improvement initiatives.
• Orient, train and mentor new caregivers.
• Participate in departmental initiatives and workflow improvements.

Required Qualifications

• 3 years of medical office or related healthcare experience, or
• 2 years as a Providence employee in a PSS position.

Compensation

Pay range: $25.73 - $39.36 per hour. Additional compensation may be available for shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits

Included are a comprehensive benefits package with health, dental, vision, life and disability insurance, retirement 401(k) with matching, paid parental leave, vacations, holidays, and additional shift differentials, standby/on‑call, overtime and bonus opportunities.

Equal Opportunity Employment

Providence is an Equal Opportunity Employer and is committed to creating an inclusive workforce, free from unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran status, religion, age, creed, national origin, sexual orientation, marital status, genetic information or any other basis prohibited by law.