Senior Patient Services Specialist - Front Office Lead

UPMC; Harrisburg (Dauphin County); On-site; USD 34,000 - 46,000; Full time

Job summary

UPMC Arlington Orthopedics in Harrisburg seeks a Patient Services Representative II to create a welcoming experience for patients, handle registration, scheduling, and initial billing inquiries. This onsite role supports a busy orthopedic practice and offers opportunities to develop frontline healthcare skills.

You will coordinate front office tasks, verify insurance, collect co-pays, schedule appointments, and assist the care team.

Responsibilities

• Coordinates front office staff in the performance of daily functions.
• Attends billing/insurance meetings when appropriate.
• Attends training on financial and scheduling systems.
• Provides training to new staff and acts as a lead resource.
• Conducts periodic update meetings with front office staff.
• Verifies bank deposits and ledger sheets for cash payments.
• Maintains office supplies inventory.
• Monitors and corrects, or delegates correction of, error reports, open encounter reports, and any other reports assigned by the manager.
• Provides the manager with regular updates on the status of report resolution.
• Troubleshoots process breakdowns.
• Attends customer relations training when appropriate.
• Works with the manager to facilitate all of the above.
• Obtains and verifies demographic, financial, and guarantor information. Enters or updates information in the scheduling/financial system accurately and verifies and revises existing information on patients who have not been interviewed within the past 30 days.
• Verifies patient insurance coverage with proper identification.
• Obtains and validates patient guardianship and ensures appropriate documentation.
• Properly explains payment policy.
• Collects co-payments and payments for services.
• Completes bank deposit slips and ledger sheets for cash payments.
• Provides for patient confidentiality and privacy at all times.
• Answers the telephone promptly, with a clear focus on customer service.
• Greets callers pleasantly and identifies the department as well as self.
• Returns phone calls to patients as directed by providers and documents them in the patient record.
• Takes messages from patients for the providers. Transfers calls regarding medical concerns to appropriate clinical personnel.
• Ensures that all messages are given to the providers in a timely fashion.
• Accurately schedules/cancels/adjusts/reschedules appointments, with attention to all scheduling criteria and physician availability.
• Processes co-payments and payments for services according to office procedure and reconciles account balances.
• Completes bank deposit slips and ledger sheets for cash payments.
• Reviews and corrects financial system error reports on a daily basis and as needed.
• Generates and sends letters to patients as directed by the providers.
• Faxes documentation to requested parties.
• Completes patient checkout and schedules follow-up appointments.
• Confirms patient appointments.
• Directs the patient appropriately.
• Works with the patient to resolve problems. If unable to resolve the problem, directs the patient to the Manager.
• Respects the privacy and confidentiality of patient information.
• Observes and facilitates patient throughput and notifies the appropriate chain of command.
• Properly explains payment policy.
• Collects co-payments and payments for services.
• Completes bank deposit slips and ledger sheets for cash payments.
• Reports acutely ill patients to the nursing staff/provider.
• Coordinates the ordering of supplies with the Office Manager.
• Scans information into the medical record.
• Opens and distributes mail.
• Completes referrals as assigned.
• Performs other duties as assigned.
• Completes charge entry as needed.
• Stays informed on the navigation and usability of the UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

Job description

UPMC Arlington Orthopedics in Harrisburg seeks a Patient Services Representative II to create a welcoming experience for patients, handle registration, scheduling, and initial billing inquiries. This onsite role supports a busy orthopedic practice and offers opportunities to develop frontline healthcare skills.

You will coordinate front office tasks, verify insurance, collect co-pays, schedule appointments, and assist the care team.