Patient Services Specialist – Daytime, No Weekends

UPMC; Lititz (Lancaster County); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

UPMC Orthopaedic Care in Lititz, PA is hiring a Patient Services Representative for a full-time, daytime role. You will greet patients, guide them through self-check-in options, collect copayments, and help schedule follow-up appointments to ensure a smooth patient experience.

You will promote the MyUPMC portal, verify insurance benefits, and connect patients with financial advocacy resources as needed, all while maintaining HIPAA-compliant processes and a friendly, supportive service culture.

Formación

• Welcoming patients upon arrival and delivering excellent service.
• Educating patients on copayments and financial obligations.

Responsabilidades

• Provide a warm greeting and create a positive first impression for every patient.
• Guide patients through the use of self-arrival technology or check in patients at the front desk based on their preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients to resources for ancillary services at checkout.
• Help patients navigate the healthcare system with clear instructions and follow up on unresolved questions to ensure continuity of care.
• Register patients in the Biometrics program and explain its benefits.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Assist patients in understanding their financial responsibility and connect them with advocacy resources as needed.
• Confirm and verify insurance benefits with the appropriate carrier through online verification systems or telephone inquiries.
• Obtain signatures for consent to treatment and financial responsibility in accordance with HIPAA rules.
• Distribute and triage phone calls to other departments and/or clinical providers.
• Stay informed on the navigation of the UPMC Patient Portal and communicate what patients need to know for continued access.

Descripción del empleo

UPMC Orthopaedic Care in Lititz, PA is hiring a Patient Services Representative for a full-time, daytime role. You will greet patients, guide them through self-check-in options, collect copayments, and help schedule follow-up appointments to ensure a smooth patient experience.

You will promote the MyUPMC portal, verify insurance benefits, and connect patients with financial advocacy resources as needed, all while maintaining HIPAA-compliant processes and a friendly, supportive service culture.