Senior Patient Services Coordinator: Medical Office Billing & Scheduling

Novant Health; Wesley Chapel (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novant Health is seeking a detail‑oriented medical office clerk to ensure accurate recording of patient demographics and insurance information, and to manage charges and collections. You will schedule appointments and work across administrative functions to support smooth front‑desk operations.

The role requires basic medical terminology knowledge and proficiency with EPIC systems, with a team‑oriented approach to patient care and confidentiality.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of clerical experience in a medical office.
• Knowledge of medical office software; EPIC systems and billing requirements.

Responsibilities

• Record patient demographics, insurance information, charges and collections in a timely and accurate manner.
• Schedule patient appointments efficiently and accurately.
• Cross-train in multiple administrative support functions.

Skills

Excellent communication

Team player

Problem solving

Organizational skills

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

Novant Health is seeking a detail‑oriented medical office clerk to ensure accurate recording of patient demographics and insurance information, and to manage charges and collections. You will schedule appointments and work across administrative functions to support smooth front‑desk operations.

The role requires basic medical terminology knowledge and proficiency with EPIC systems, with a team‑oriented approach to patient care and confidentiality.