Senior Patient Navigator & Care Coordinator

cwpnonproviders; Pensacola (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

cwpnonproviders is seeking a Patient Navigator II to coordinate patient outreach, verify eligibility, and support scheduling across teams. The role emphasizes clear communication, HIPAA compliance, and proactive problem solving in a fast-paced healthcare setting.

The navigator will collaborate with offshore teams on eligibility, handle escalations, and act as the primary contact for patient concerns, ensuring smooth workflow and high service quality.

Qualifications

• High School Diploma or equivalent with 3+ years related experience.
• Must know Internet and Microsoft Office software.
• Experience making outbound calls using VOIP software.
• Excellent written and oral communication skills, including customer service.

Responsibilities

• Conduct introductory calls to patients for all assigned procedures.
• Serve as onshore liaison to offshore eligibility and pre-certification team.
• Provide eligibility confirmation support when discrepancies arise.
• Finalize scheduling once cleared and communicate authorization status.

Skills

Excellent communication

VOIP outbound calls

Multi-tasking

HIPAA compliance

Problem solving

Customer service

Education

High School Diploma

3+ years related experience

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

cwpnonproviders is seeking a Patient Navigator II to coordinate patient outreach, verify eligibility, and support scheduling across teams. The role emphasizes clear communication, HIPAA compliance, and proactive problem solving in a fast-paced healthcare setting.

The navigator will collaborate with offshore teams on eligibility, handle escalations, and act as the primary contact for patient concerns, ensuring smooth workflow and high service quality.