Senior Patient Navigator: Care Access & Advocacy

University of Miami; Miami (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

The University of Miami is seeking a Senior Patient Navigator (H) in Miami to guide patients through the care continuum, navigate offices, clinics, hospitals, and insurance processes, and coordinate with providers.

This role supports patients, educates on health issues and resources, liaises with physicians and staff, and mentors lower-level navigators to ensure timely, quality care within UHealth.

Qualifications

• High School diploma or equivalent.
• Minimum 4 years of relevant work experience.
• Ability to communicate effectively in English and written form.
• Ability to handle stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to follow instructions and protect confidential information.

Responsibilities

• Provide navigation through doctors, clinics, hospitals, and insurance processes for patients.
• Identify barriers to care and advocate for patients.
• Educate patients on health issues and available resources.
• Coordinate with physicians, staff, and community resources to ensure timely care.
• Assist in scheduling, reminders, and information on appointments and payments.
• Support lower-level navigators to maintain care quality.

Skills

Effective communication

Interpersonal skills

Stress management

Discretion with confidential info

Education

High School diploma

Job description

The University of Miami is seeking a Senior Patient Navigator (H) in Miami to guide patients through the care continuum, navigate offices, clinics, hospitals, and insurance processes, and coordinate with providers.

This role supports patients, educates on health issues and resources, liaises with physicians and staff, and mentors lower-level navigators to ensure timely, quality care within UHealth.