Sr. Patient Navigator

University of Miami; Miami (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

The University of Miami is seeking a Senior Patient Navigator (H) in Miami to guide patients through the care continuum, navigate offices, clinics, hospitals, and insurance processes, and coordinate with providers.

This role supports patients, educates on health issues and resources, liaises with physicians and staff, and mentors lower-level navigators to ensure timely, quality care within UHealth.

Qualifications

• High School diploma or equivalent.
• Minimum 4 years of relevant work experience.
• Ability to communicate effectively in English and written form.
• Ability to handle stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to follow instructions and protect confidential information.

Responsibilities

• Provide navigation through doctors, clinics, hospitals, and insurance processes for patients.
• Identify barriers to care and advocate for patients.
• Educate patients on health issues and available resources.
• Coordinate with physicians, staff, and community resources to ensure timely care.
• Assist in scheduling, reminders, and information on appointments and payments.
• Support lower-level navigators to maintain care quality.

Skills

Effective communication

Interpersonal skills

Stress management

Discretion with confidential info

Education

High School diploma

Job description

The University of Miami UHealth has an exciting opportunity for a Senior Patient Navigator (H) in Miami. The incumbent provides support and guidance throughout the patient's care continuum by helping patients "navigate" through the maze of doctors' offices, clinics, hospitals, outpatient centers, insurance and payment systems, patient-support organizations, and other components of the healthcare system. The Senior Patient Navigator also acts as a resource for lower-level Patient Navigators (H) to ensure the timely delivery of quality care and patient satisfaction.

CORE JOB FUNCTIONS

• Maintains a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
• Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.
• Ensures patients have access to insurance and social service programs for which they are eligible.
• Maintains knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria.
• Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.
• Provides patients with all required information regarding appointments and payment policies (i.e., parking, cash policies, anticipated charges, required ancillary services, cancellation policy).
• Identifies and resolves real or perceived barriers to care.
• Intervenes as liaison/advocate for patients, physicians, and staff in facilitating ease of care. Assists in identifying trouble spots and problem patterns in the provision of care.
• Educates and counsels patients on issues related to their health and life situations.
• Maintains current knowledge of community health, welfare resources, and any other programs available to patients.
• Assists in building partnerships with local community physicians and referral sources to the UHealth systems.
• Assists lower-level Patient Navigators (H) as needed.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education

High School diploma or equivalent

Experience

Minimum 4 years of relevant work experience

Knowledge, Skills and Attitudes

• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to understand and follow instructions.
• Ability to process and handle confidential information with discretion

• The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status

Full time

Employee Type

Staff