Patient Access Rep - Settegast Health Center (Bilingual Preferred)

Harris Health System, Inc.; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Harris Health System in Houston, TX, seeks a Patient Access Representative to perform registration, admission, and insurance verification for inpatients and outpatients. You will deliver excellent customer service, ensure data accuracy, and inform patients of their rights under HIPAA according to policy.

You will work in a fast-paced hospital network, supporting billing processes and coordinating with care teams to optimize patient access and satisfaction across Harris County facilities.

Qualifications

• High School diploma or GED required.
• Minimum 1 year in a customer service environment.
• Strong verbal communication and writing/reporting skills.
• Proficiency with MS Word and basic PC skills.
• Able to multitask and work with limited supervision.

Responsibilities

• Register and verify admissions and insurance for patients.
• Provide excellent customer service and collect accurate data.
• Explain patient rights under HIPAA and hospital policy.
• Assist with timely billing and reimbursements.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

People interaction

Education

High School diploma or GED

Tools

MS Word

PC skills

Job description

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

Patient Access Representative is primarily responsible for completing an efficient and organized registration, admission and insurance verification of all inpatients and outpatients. Excellent customer service and ensure that accurate information is collected. Informs patients and assures they are aware of their rights as determined by HIPAA regulations and Harris Health System policy. Ensures all accounts contain comprehensive and accurate data to provide for timely billing and optimal reimbursement.

Minimum Qualifications

• High School Diploma or GED.

Work Experience

• 1 year in customer service oriented environment.

Communication Skills

• a) Above Average Verbal (Heavy Public Contact)
• b) Writing/Composing Reports

Proficiencies

• a) PC
• b) MS Word

Knowledge/Skills/Abilities

• a) Mathematics
• b) Other Knowledge Skills or Abilities: People Interaction

Work Schedule

• a) Weekends
• b) Flexible
• c) Eligible for Telecommute
• d) Overtime
• e) Travel

Other Requirements

Other Requirements: Able to work with little supervision, handle stressful situations and have excellent people skills. Ability to communicate effectively with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of language of caring principles. Able to handle detail work accurately and rapidly. Must be able to effectively multi-task.

Equipment Operated

• Must have PC skills