Patient Access Rep - LBJ EC -2nd Shift / Mon.- Friday / Wknds & Holidays

Harris Health; Houston (TX); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Harris Health System in Houston seeks a Patient Access Representative to manage efficient registration, admission and insurance verification for inpatients and outpatients, while delivering excellent customer service and guiding patients on their rights under HIPAA and system policies.

The role emphasizes accurate data for timely billing and optimal reimbursement, with requirements including a high school diploma and at least one year in customer service; comfortable handling busy, public-facing

Qualifications

• High School Diploma or GED required.
• 1 year of experience in a customer service oriented environment.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Complete registration, admission and insurance verification for patients.
• Provide excellent customer service and confirm patient rights per HIPAA and policy.
• Ensure accurate data for billing and reimbursement.

Skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or GED

Tools

PC

MS Word

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

Patient Access Representative is primarily responsible for completing an efficient and organized registration, admission and insurance verification of all inpatients and outpatients. Excellent customer service and ensure that accurate information is collected. Informs patients and assures they are aware of their rights as determined by HIPAA regulations and Harris Health System policy. Ensures all accounts contain comprehensive and accurate data to provide for timely billing and optimal reimbursement.

Minimum Qualifications

High School Diploma or GED.

Work Experience: 1 year in customer service oriented environment.

Communication Skills

• Above Average Verbal (Heavy Public Contact)


• Writing/Composing Reports

Proficiencies

• PC


• MS Word

Job Attributes

Knowledge/Skills/Abilities

• Mathematics


• Other Knowledge Skills or Abilities: People Interaction

Work Schedule

• Weekends


• Flexible


• Eligible for Telecommute


• Overtime


• Travel

Other Special Requirements

Other Requirements: Able to work with little supervision, handle stressful situations and have excellent people skills. Ability to communicate effectively with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of language of caring principles. Able to handle detail work accurately and rapidly. Must be able to effectively multi-task.

Equipment Operated: Must have PC skills