Senior Patient Financial Services Manager — Revenue Cycle

Medical Edge; Dover (DE); On-site; USD 83,000 - 129,000; Full time

Job summary

Medical Edge is seeking a Patient Financial Services SBO Manager in Dover, DE, to lead billing and collections and drive cash management efforts in a full-time role.

You will supervise teams, improve processes, and ensure adherence to payer requirements while partnering with internal departments to resolve patient billing concerns. Strong leadership and healthcare revenue cycle knowledge are essential.

Qualifications

• Bachelor’s degree in Business or related field preferred.
• 5+ years in patient accounting, revenue cycle, or related healthcare experience.
• Minimum 3 years supervisory/leadership experience.
• Strong knowledge of healthcare billing, collections, and cash application.
• Experience with treasury or cash management required.

Responsibilities

• Lead and supervise Patient Financial Services/SBO teams.
• Oversee patient billing, collections, financial counseling, and customer service.
• Manage cash application, payment posting, refunds, credit balances, and reconciliation.
• Monitor self-pay collections and collection agency performance.
• Develop performance goals, reports, and improvement plans.
• Ensure compliance with federal/state regulations and payer requirements.
• Support process improvements, system changes, and employee development.
• Partner with internal departments to resolve patient billing concerns.

Skills

Leadership

Supervisory

Cash management

Revenue cycle

Healthcare billing

Education

Bachelor’s degree in Business or related field

Tools

Billing software

Job description

Medical Edge is seeking a Patient Financial Services SBO Manager in Dover, DE, to lead billing and collections and drive cash management efforts in a full-time role.

You will supervise teams, improve processes, and ensure adherence to payer requirements while partnering with internal departments to resolve patient billing concerns. Strong leadership and healthcare revenue cycle knowledge are essential.